Author: Cabinet Office
Edition:
Publisher: The Stationery Office
Binding: Paperback
ISBN: 0113313063
Price:
You Save: 33%
ITIL Service Transition 2011 Edition (Best Management Practices)
The ITIL Editions 2011 has been updated for clarity, consistency, correctness and completeness.ITIL Service Transition 2011 Edition review. By focusing on delivery and control process activities, ITIL Service Operation describes how a highly desirable steady state of managing services can be achieved on a day-to-day basis. Key Features The updated ITIL publications share a similar standard structure (including generic content in Chapters 1, 2 and 6) to improve consistency and aid navigation. Some content has been reorganized to improve flow and readability, and ensure alignment across the suite including clarification around interfaces, and inputs and outputs across the service lifecycle.Terminology has been clarified and made consistent across the publications and the ITIL glossaryRead full reviews of itil service transition 2011 edition cabinet office.
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ITIL Service Transition 2011 Edition (Best Management Practices), ISBN-13: 9780113313068, ISBN-10: 0113313063
author the cabinet office format paperback language english publication year 29 07 2011 subject computing it subject 2 computer communications networking title itil service transition 2011 edition author cabinet office publisher the stationery office publication date jul 29 2011 pages 360 binding paperback dimensions 8 50 wx 10 94 hx 1 02 d isbn 0113313063 subject business economics project management brand new paperback all orders get full access to our online status tracking service allowing
New Paperback.
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ITIL Service Transition 2011 Edition Reviews
By focusing on delivery and control process activities, ITIL Service Operation describes how a highly desirable steady state of managing services can be achieved on a day-to-day basis. Key Features The updated ITIL publications share a similar standard structure (including generic content in Chapters 1, 2 and 6) to improve consistency and aid navigation. Some content has been reorganized to improve flow and readability, and ensure alignment across the suite including clarification around interfaces, and inputs and outputs across the service lifecycle.Terminology has been clarified and made consistent across the publications and the ITIL glossary.Summary of Updates from the Author The structure, content and relationships of the configuration management system (CMS) and service knowledge management system (SKMS) have been clarified to help the reader to understand these key concepts There is new content explaining how a change proposal should be used. The evaluation process has been renamed change evaluation and the purpose and scope have been modified to help clarify when and how this process should be used. The service asset and configuration management process has additional content relating to asset management, and there are improvements in the flow and integration of a number of processes, including change management, release and deployment management, and change evaluation.
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