The Amazement Revolution

Author: Shep Hyken
Edition: First Edition
Publisher: Greenleaf Book Group
Binding: Hardcover
ISBN: 1608321061
Price:
You Save: 80%

The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience

From the New York Times and Wall Street Journal Bestseller.The Amazement Revolution review. .

Customer service isn't a department--it's a philosophy that includes every person and aspect of the best and brightest companies. In a tough, competitive, and price-sensitive economy, customer service is one of the most essential tools to separate your business from the competition. In this sequel to the bestseller The Cult of the Customer, Shep Hyken delivers seven powerful strategies that any organization can implement to create greater customer and employee loyalty:

• Membership: What if you treated the people you serve like members instead of customers?
• Serious FUN: What if your employees felt a sense of fulfillment and enjoyment that made them loyal to you and your customers?
• Partnership: What if your customers thought of you as a partner rather than just another vendor?
• Hiring: What if you could implement innovative hiring processes to support your customer-service mission?
• The After-Experience: What if you could create a memorable, positive experience after someone did business with you?
• Community: What if you could create a community of evangelists--loyal customers who brag about you to their friends and associates?
• Walking the Walk: What if every person in your company didn't just deliver, but lived and breathed your vision for amazing customer service?

Hyken shares more than one hundred insightful examples from fifty role-model companies that prove these strategies can and should be implemented immediately--by any organization, large or smallRead full reviews of The Amazement Revolution - Hyken, Shep.

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Customer service isn't a department--it's a philosophy that includes every person and aspect of the best and brightest companies In a tough, competitive, and price-sensitive economy, customer service is one of the most essential tools to separate your business from the competition. In this sequel to the bestseller The Cult of the Customer, Shep Hyken delivers seven powerful strategies that any organization can implement to create greater customer and employee loyalty: - Membership - Serious FUN - Partnership - Hiring - The After-Experience - Community - Walking the Walk Hyken shares more than

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Electronics Cameras Computers Software Housewares Sports DVDs Music Books Games Toys in titles descriptions Company Info |Checkout Info |Shipping Info |Return Policy |FAQ's Add us as a favorite seller By continuing with your purchase using the eBay Buy It Now button, you agree to the Buy Terms of Use at http://stores.ebay.com/Buys-Internet-Superstore/Terms.html . The Amazement Revolution - Hyken, Shep THIS IS A BRAND NEW UNOPENED ITEM. Description Customer service isn''ta department--it''sap

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author shep hyken format hardback language english publication year 28 07 2011 subject management business economics industry subject 2 sales marketing goddings limited presents the amazement revolution seven customer service strategies to create an amazing customer and employee experience isbn 1608321061 author shep hyken publisher greenleaf book group date 2011 04 05 seller sku gard 1608321063 qty available 1 format hardcover condition new notes brand new book will ship 1 st class to the uk or

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The Amazement Revolution Reviews

.

Customer service isn't a department--it's a philosophy that includes every person and aspect of the best and brightest companies. In a tough, competitive, and price-sensitive economy, customer service is one of the most essential tools to separate your business from the competition. In this sequel to the bestseller The Cult of the Customer, Shep Hyken delivers seven powerful strategies that any organization can implement to create greater customer and employee loyalty:

• Membership: What if you treated the people you serve like members instead of customers?
• Serious FUN: What if your employees felt a sense of fulfillment and enjoyment that made them loyal to you and your customers?
• Partnership: What if your customers thought of you as a partner rather than just another vendor?
• Hiring: What if you could implement innovative hiring processes to support your customer-service mission?
• The After-Experience: What if you could create a memorable, positive experience after someone did business with you?
• Community: What if you could create a community of evangelists--loyal customers who brag about you to their friends and associates?
• Walking the Walk: What if every person in your company didn't just deliver, but lived and breathed your vision for amazing customer service?

Hyken shares more than one hundred insightful examples from fifty role-model companies that prove these strategies can and should be implemented immediately--by any organization, large or small.
Corporate and industry clients from all over the world have tapped into the simple and direct strategies of Shep Hyken. Now you can use his advice to build a successful, customer-focused organization and start your own Amazement Revolution!

#11 New York Times Bestseller

#3 Wall Street Journal Bestseller

#1 USA Today Bestseller

Factors affecting the career path and aspiration level of a school leader - Men versus Women

Author: April M. Hershey
Edition:
Publisher: VDM Verlag Dr. Mueller e.K.
Binding: Paperback
ISBN: 3836427877
Price:
You Save: 5%

Factors affecting the career path and aspiration level of a school leader - Men versus Women

Do today's men and women pursue leadership positions for the same reasons? Do the career paths of men and women differ in duration and types of positions held? What personal and professional variables affect the aspiration to leadership? The purpose of the this study was to investigate differences between males and females who were actively pursuing or not pursuing the superintendent's position with respects to personal and professional variables.Factors affecting the career path and aspiration level of a school leader - Men versus Women review. Gender, personal characteristics, career path, career barriers and career facilitators were examined in relationship with aspiration level to the school superintendency. Findings showed the interaction between gender and career path was significant. More males tended to have linear career paths, while more females had non-linear career paths. In addition, the analysis of the career path interactions showed that male respondents in a linear career path were significantly larger than those in a non-linear career pathRead full reviews of factors affecting the career path and aspiration level of a school leader -.

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VDM Verlag 9783836427876 Factors Affecting the Career Path and Aspiration Level of a School Leader - Men Versus Women Description Do todays men and women pursue leadership positions for the same reasons? Do the career paths of men and women differ in duration and types of positions held? What personal and professional variables affect the aspiration to leadership? The purpose of the this study was to investigate differences between males and females who were actively pursuing or not pursuing th

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Electronics Cameras Computers Software Housewares Sports DVDs Music Books Games Toys in titles descriptions Company Info |Checkout Info |Shipping Info |Return Policy |FAQ's Add us as a favorite seller By continuing with your purchase using the eBay Buy It Now button, you agree to the Buy Terms of Use at http://stores.ebay.com/Buys-Internet-Superstore/Terms.html . Factors Affecting the Career Path and Aspiration Level of a School Leader - Men Versus Women - Hershey, April M. THIS IS A BRAND NEW

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Store Search search Title, ISBN and Author Factors Affecting the Career Path and Aspiration Level of a School Leader - Men Versus Women by April M. Hershey Estimated delivery 3-12 business days Format Paperback Condition Brand New Do today s men and women pursue leadership positions for the same reasons? Do the career paths of men and women differ in duration and types of positions held? What personal and professional variables affect the aspiration to leadership? The purpose of the this study

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Factors Affecting the Career Path and Aspiration Level of a School Leader - Men Versus Women VDM Verlag 9783836427876 09783836427876

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Factors affecting the career path and aspiration level of a school leader - Men versus Women Reviews

Gender, personal characteristics, career path, career barriers and career facilitators were examined in relationship with aspiration level to the school superintendency. Findings showed the interaction between gender and career path was significant. More males tended to have linear career paths, while more females had non-linear career paths. In addition, the analysis of the career path interactions showed that male respondents in a linear career path were significantly larger than those in a non-linear career path. Female respondents were divided evenly between linear and non-linear paths. This study also found a majority of women to be firstborn as in previous research.

Aftershock's High Income Guide Reviews

Author: Andrew Packer
Edition:
Publisher: Humanics Trade Group
Binding: Paperback
ISBN: 0893348759
Price:
You Save: 27%

Aftershock's High Income Guide

Today's investment environment can be very difficult.Aftershock's High Income Guide review. Trying to find solid returns without the nasty risks associated can be extremely difficult. The High Income Guide will lead you to investments that are often ignored simply because most people don't know about them. In fact, most "financial experts" don't know about them. These investments are great, but they are also just a startRead full reviews of Aftershock's High Income Guide.

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Today's investment environment can be very difficult. Trying to find solid returns without the nasty risks associated can be extremely difficult. Aftershock's High Income Guide will lead you to investments that are often ignored simply because most people don't know about them. In fact, most "financial experts" don't know about them. These investments are great, but they are also just a start. Each and every day brings new challenges. That is why it is so important to pay attention to changing market conditions. Through this you can protect and grow your wealth, giving you an edge . . . an alm

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Trying to find solid returns without the nasty risks associated can be extremely difficult. The High Income Guide will lead you to investments that are often ignored simply because most people don't know about them. In fact, most "financial experts" don't know about them. These investments are great, but they are also just a start. Each and every day brings new challenges. That is why it is so important to pay attention to changing market conditions. Through this you can protect and grow your wealth, giving you an edge . . . an almost unfair advantage . . . that few investors have. Start here to build your dream retirement!

Evinrude Johnson and the Legend of OMC

Author: Jeffrey L. Rodengen
Edition: First Edition
Publisher: Write Stuff Syndicate
Binding: Hardcover
ISBN: 0945903103
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You Save: 27%

Evinrude Johnson and the Legend of OMC

Evinrude Johnson and the Legend of OMC review. Read full reviews of Evinrude Johnson & The Legend Of Omc By Jeffrey Rodengen... 1992 Edition.

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Evinrude Johnson And The Legend of OMC, by Jeffrey L. Rodengen, copyright 1992 and signed by the author with the inscription For David H. Stowe, Jr., himself a former Vice-President of John Deere Company in Moline, Illinois. The signature is dated 7/93. Throughout this 141 page hardcover book with it's original dust jacket are great advertising shots, in black and white as well as in color, and numerous breakout pictures of various model engines. My photos are only a very small sampling of what you will find and pages without a picture of one kind or another are few and far between. The dust j

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EVINRUDE JOHNSON AND THE LEGEND OF OMC BY JEFFREY L. RODENGEN.WRITE STUFF SYNDICATE,1991.*.95 COVER PRICE* THE DJ HAS SOME LIGHT COVER SHELF AGE WEAR,TOTALLY INTACT.HARDBACK,ALL TEXT PAGES INTACT IN OVERALL VERY GOOD READABLE CONDITION,COLOR/BW PHOTO ILLUSTRATED. USPS MEDIA S/H .85,INSURANCE EXTRA IF DESIRED,INTERNATIONAL SHIPPING MUCH MORE,PAYMENT DUE 3 DAYS AFTER AUCTION CLOSE. WE DO NOT ACCEPT CREDIT CARDS,WE DO ACCEPT OTHER FORMS OF PAYMENT BESIDES PAYPALS. The vast majority of the it

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Two Pulitzer Prize Nominations! Evinrude-Johnson and The Legend of OMC is a coffee-table book about the remarkable history of the world's largest maker of outboard motors. First known as "detachable rowboat motors", a race for outboard speed and power has propelled the marine industry from Evinrude's small shed in Milwaukee into a billion-dollar worldwide company. This classic volume documents OMC products from 1909 to 1993. Individually boxed. 144 pp., 85 color, 119 black & white images.

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Evinrude Johnson And The Legend of OMC, by Jeffrey L. Rodengen, copyright 1992 and signed by the author with the inscription "For David H. Stowe, Jr.," himself a former Vice-President of John Deere Company in Moline, Illinois. The signature is dated 7/93. Throughout this 141 page hardcover book with it's original dust jacket are great advertising shots, in black and white as well as in color, and numerous breakout pictures of various model engines. My photos are only a very small sampling of what you will find and pages without a picture of one kind or another are few and far between. The dust

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Evinrude Johnson and the Legend of OMC Reviews

HUD Homes Half Off! Reviews

Author: Larry H. Goins
Edition:
Publisher: CreateSpace Independent Publishing Platform
Binding: Paperback
ISBN: 1480094277
Price:
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HUD Homes Half Off!

Get Larry Goins' latest best seller AUTOGRAPHED along with over 8 in FREE BONUSES! What You will learn: * Why NOW is the perfect time to be buying HUD properties! * How to navigate and use HUD’s website to its fullest extent! * How to determine which properties are ripe for buying NOW! * How to easily buy a HUD home at 50, 40 even 30 percent of list price! * How to start full time, part time or spare time! * How to know exactly how much money you will make before ever making your offer! * How to determine the real value of your HUD home before making your offer! * How to determine the exact amount of repairs before making your offer! * How to buy and sell HUD homes long distance! * Every way possible to fund your HUD property! * Every possible way to make money with your HUD property! * How to do it all with ZERO risk! * And much much more! Receive Over 8 In Bonuses That Include: FREE access to my exclusive web based Ultimate Property Analyzer software that will enable you to analyze any deal in two seconds flat! Includes a video tutorial to show you exactly how to use it! FREE audio training and special report on how to buy real estate in your IRA or retirement account! FREE training video of one of my Realtors making HUD offers for me live! FREE training video on how to buy and sell your HUD homes the same day! FREE 7 part video series on how to sell your low priced HUD homes for 3-6 times what you paid for them earning 119% returns or more by using seller financing! FREE tickets for you and a guest to my Three Day Training Boot Camp event! FREE addition to my wholesale buyers list to get first notification of my deep discounted properties! FREE customized spreadsheet that I use to keep track of all of my HUD offers.HUD Homes Half Off! review. Read full reviews of Hud Poster Movie Half Sheet 22 x 28 In - 56cm x 72cm Paul Newman ....

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New Paperback.

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1963 Hud Reproduction Poster Print Half Sheet Style A - Approximate Size 22 x 28 Inches -56cm x 72cm

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1963 Hud Reproduction Poster Print Half Sheet Style A - Approximate Size 22 x 28 Inches -56cm x 72cm

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Shopping for your Home Loan - HUD's Settlement Cost Booklet Educate borrowers about settlement costs and guide them through the steps of buying a home with these required booklets. It covers topics including buying and financing a home, settlement costs and consumer information on home purchasing. The Real Estate Settlement Procedures Act (RESPA) requires lenders and mortgage brokers to provide this booklet to consumers applying for a loan either at the time of application or within three business days afterwards. Meets regulatory guidelines. All booklets are 36 pages. 3-7/8"W x 8-1/2"H Includ

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The Heart of Higher Education Reviews

Author: Parker J. Palmer
Edition: 1
Publisher: Jossey-Bass
Binding: Kindle Edition
ISBN: B003RWSGJK
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The Heart of Higher Education: A Call to Renewal (Jossey-Bass Higher and Adult Education)

A call to advance integrative teaching and learning in higher education.The Heart of Higher Education review. p>From Parker Palmer, best-selling author of The Courage to Teach, and Arthur Zajonc, professor of physics at Amherst College and director of the academic program of the Center for Contemplative Mind in Society, comes this call to revisit the roots and reclaim the vision of higher education. The Heart of Higher Education proposes an approach to teaching and learning that honors the whole human being—mind, heart, and spirit—an essential integration if we hope to address the complex issues of our time. The book offers a rich interplay of analysis, theory, and proposals for action from two educators and writers who have contributed to developing the field of integrative education over the past few decades.

• Presents Parker Palmer’s powerful response to critics of holistic learning and Arthur Zajonc’s elucidation of the relationship between science, the humanities, and the contemplative traditions

• Explores ways to take steps toward making colleges and universities places that awaken the deepest potential in students, faculty, and staff

• Offers a practical approach to fostering renewal in higher education through collegiality and conversation

The Heart of Higher Education is for all who are new to the field of holistic education, all who want to deepen their understanding of its challenges, and all who want to practice and promote this vital approach to teaching and learning on their campusesRead full reviews of The Heart of Higher Education: A Call to Renewal.

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A call to advance integrative teaching and learning in higher education.From Parker Palmer, best-selling author of 'The Courage to Teach, ' and Arthur Zajonc, professor of physics at Amherst College and director of the academic program of the Center for Contemplative Mind in Society, comes this call to revisit the roots and reclaim the vision of higher education. 'The Heart of Higher Education' proposes an approach to teaching and learning that honors the whole human being--mind, heart, and spirit--an essential integration if we hope to address the complex issues of our time. The book offers a

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A call to action to promote holistic learning in higher education From the best-selling author of "The Courage to Teach" comes this call to action for higher education. "The Heart of Higher Education" centers around an approach to education which addresses the whole human being, mind, heart, and spirit, and has never been more important to higher education and to our society. The book offers a rich dialogue between those who represent the best thought and the best practices in the field. Sponsored by the Fetzer Institute, which fosters awareness of the power of love and forgiveness in the emer

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author arthur zajonc author megan scribner author parker j palmer format hardback language english publication year 20 08 2010 subject social sciences subject 2 adult further education title the heart of higher education a call to renewal transforming the academy throught collegial conversations author palmer parker j zajonc arthur scribner megan contributor nepo mark foreward by publisher jossey bass inc pub publication date aug 09 2010 pages 256 binding hardcover edition 1 st dimensions 6 10 w

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The Heart of Higher Education Reviews

p>From Parker Palmer, best-selling author of The Courage to Teach, and Arthur Zajonc, professor of physics at Amherst College and director of the academic program of the Center for Contemplative Mind in Society, comes this call to revisit the roots and reclaim the vision of higher education. The Heart of Higher Education proposes an approach to teaching and learning that honors the whole human being—mind, heart, and spirit—an essential integration if we hope to address the complex issues of our time. The book offers a rich interplay of analysis, theory, and proposals for action from two educators and writers who have contributed to developing the field of integrative education over the past few decades.

• Presents Parker Palmer’s powerful response to critics of holistic learning and Arthur Zajonc’s elucidation of the relationship between science, the humanities, and the contemplative traditions

• Explores ways to take steps toward making colleges and universities places that awaken the deepest potential in students, faculty, and staff

• Offers a practical approach to fostering renewal in higher education through collegiality and conversation

The Heart of Higher Education is for all who are new to the field of holistic education, all who want to deepen their understanding of its challenges, and all who want to practice and promote this vital approach to teaching and learning on their campuses.

An Introduction to Investment Banks, Hedge Funds, and Private Equity Reviews

Author: David Stowell
Edition: 1
Publisher: Academic Press
Binding: Hardcover
ISBN: 0123745039
Price:
You Save: 28%

An Introduction to Investment Banks, Hedge Funds, and Private Equity: The New Paradigm

This description of the symbiotic relationships among investment banks, hedge funds, and private equity firms shows students how firms simultaneously compete and cooperate.An Introduction to Investment Banks, Hedge Funds, and Private Equity review. Read full reviews of An Introduction to Investment Banks, Hedge Funds, and Private Equity: The New Paradigm.

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author david stowell format hardback language english publication year 19 03 2010 subject management business economics industry subject 2 finance accounting title an introduction to investment banks hedge funds and private equity the new paradigm author stowell david publisher academic pr publication date feb 15 2010 pages 592 binding hardcover edition 1 st dimensions 7 40 wx 10 20 hx 1 30 d isbn 0123745039 subject business economics banks banking brand new hardcover all orders get full acces

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This description of the symbiotic relationships among investment banks, hedge funds, and private equity firms shows students how firms simultaneously compete and cooperate. The author has captured the ways these firms are reinventing themselves in the post-crash regulatory environment and, through ten extensive cases, the ways in which they are increasing their power and influence. Emphasizes the needs for capital, sources of capital, and the process of getting capital to those who need it. Integrates into the chapters ten cases about recent transactions, along with case notes and questionsAcc

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"This description of the symbiotic relationships among investment banks, hedge funds, and private equity firms shows students how firms simultaneously compete and cooperate. The author has captured the ways these firms are reinventing themselves in the post-crash regulatory environment and, through ten extensive cases, the ways in which they are increasing their power and influence.Emphasizes the needs for capital, sources of capital, and the process of getting capital to those who need it. Integrates into the chapters ten cases about recent transactions, along with case notes and questionsAcc

http://www.nookbook.info/-p-2059.html

"This description of the symbiotic relationships among investment banks, hedge funds, and private equity firms shows students how firms simultaneously compete and cooperate. The author has captured the ways these firms are reinventing themselves in the post-crash regulatory environment and, through ten extensive cases, the ways in which they are increasing their power and influence.Emphasizes the needs for capital, sources of capital, and the process of getting capital to those who need it. Integrates into the chapters ten cases about recent transactions, along with case notes and questionsAcc

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This description of the symbiotic relationships among investment banks hedge funds and private equity firms shows students how firms simultaneously compete and cooperate. The author has captured the ways these firms are reinventing themselves in the post-crash regulatory environment and through ten extensive cases the ways in which they are increasing their power and influence.Emphasizes the needs for capital sources of capital and the process of getting capital to those who need it. Integrates into the chapters ten cases about recent transactions along with case notes and questionsAccompanies

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An Introduction to Investment Banks, Hedge Funds, and Private Equity Reviews

The author has captured the ways these firms are reinventing themselves in the post-crash regulatory environment and, through ten extensive cases, the ways in which they are increasing their power and influence.

• Emphasizes the needs for capital, sources of capital, and the process of getting capital to those who need it.
• Integrates into the chapters ten cases about recent transactions, along with case notes and questions
• Accompanies cases with spreadsheets for readers to create their own analytical frameworks and consider choices and opportunities.