Author: Bill Price Edition: 1 Publisher: Jossey-Bass Binding: Hardcover ISBN: 0470189088 Price: You Save: 79%
The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service.The Best Service is No Service review. Customer service, they assert, is only needed when a company does something wrong—eliminating the need for service is the best way to satisfy customersRead full reviews of The Best Service Is No Service, 9781423360100.
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The Best Service Is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
author bill price author david jaffe format hardback language english publication year 09 04 2008 subject management business economics industry subject 2 sales marketing ean 9780470189085 title best service is no service sku st 0470189088 product category books comics magazines about speedy hen ltd by continuing with this checkout and ordering from speedy hen you are accepting our current terms and conditions details of which can be found by clicking here author biography bill price is presiden
Customer service, they assert, is only needed when a company does something wrong—eliminating the need for service is the best way to satisfy customers. To be successful, companies need to treat service as a data point of dysfunction and figure what they need to do to eliminate the demand. The Best Service Is No Service outlines these seven principles to deliver the best service that ultimately leads to "no service":
Author: Karen Leland Edition: 3 Publisher: For Dummies Binding: Paperback ISBN: 0471768693 Price: You Save: 75%
Customer Service For Dummies
Customer Service For Dummies, Third Edition integrates the unbeatable information from Customer Service For Dummies and Online Customer Service For Dummies to form an all-in-one guide to customer loyalty for large and small businesses alike.Customer Service For Dummies review. Read full reviews of Customer Service For Dummies [ebook].
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Customer Service For Dummies, Third Edition integrates the unbeatable information from Customer Service For Dummies and Online Customer Service For Dummies to form an all-in-one guide to customer loyalty for large and small businesses alike. The book covers the fundamentals of service selling and presents up-to-date advice on such fundamentals as help desks, call centers, and IT departments. Plus, it shows readers how to take stock of their customer service strengths and weaknesses, create usefu
Customer Service For Dummies, Third Edition integrates the unbeatable information from Customer Service For Dummies and Online Customer Service For Dummies to form an all-in-one guide to customer loyalty
The book covers the fundamentals of service selling and presents up-to-date advice on such fundamentals as help desks, call centers, and IT departments. Plus, it shows readers how to take stock of their customer service strengths and weaknesses, create useful customer surveys, and learn from the successes and failures of businesses just like theirs.
Karen Leland and Keith Bailey (Sausalito, CA) are cofounders of Sterling Consulting Group, an international consulting firm specializing in quality service consulting and training for such clients as Oracle, IBM, Avis, and Lucent.
Author: Douglas Robert Brown Edition: Publisher: Atlantic Publishing Group Inc. Binding: Hardcover ISBN: 0910627347 Price: You Save: 50%
The Encyclopedia Of Restaurant Training: A Complete Ready-to-Use Training Program for All Positions in the Food Service Industry: With Companion CD-ROM
Training is an investment for the future, the only foundation on which success can be built.The Encyclopedia Of Restaurant Training: A Complete Ready-to-Use Training Program for All Positions in the Food Service Industry review. Training delivers excellence in product and performance, elevating a good restaurant into a great one.
Training will keep the skills of its employees and management sharp. But in no other industry is its absence or presence as obvious as it is in the food service industry. It is hard to find good, qualified employees, and even harder to keep themRead full reviews of The Encyclopedia of Restaurant Training: A Complete Ready-to-Use Training Program for All Positions in the Food Service Industry.
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Training is an investment for the future, the only foundation on which success can be built. Training delivers excellence in product and performance, elevating a good restaurant into a great one. Training will keep the skills of its employees and management sharp. But in no other industry is its absence or presence as obvious as it is the food service industry. It is hard to find good, qualified employees, and even harder to keep them. In addition, unemployment levels are low, and competition for qualified workers is tough. What's the answer? Training Constant training and re-enforcement keeps
The Encyclopedia Of Restaurant Training: A Complete Ready-to-Use Training Program for All Positions in the Food Service Industry Reviews
Training delivers excellence in product and performance, elevating a good restaurant into a great one.
Training will keep the skills of its employees and management sharp. But in no other industry is its absence or presence as obvious as it is in the food service industry. It is hard to find good, qualified employees, and even harder to keep them. In addition, unemployment levels are low, and competition for qualified workers is tough. What is the answer? Training!
Constant training and re-enforcement keeps employees and management sharp and focused, and demonstrates the company cares enough to spend time and subsequently money on them. And that is precisely what this new encyclopedic book will do for you to be your new training manager.
This is an encyclopedic out of the box employee training program for all positions in the food service industry. From orientating the new employee, maintaining performance standards, to detailed training outlines and checklists for all positions. This book will show you how to train your employees in all positions in the shortest amount of time, and lets you get back to your own job of running a profitable enterprise.
One of the best features of this book is that the companion CD ROM contains the training outline for all positions in MS word, so you can easily customize the text for your own use. In addition there are numerous training forms, checklists, and tests. The first part of the book will teach you how to develop training programs for food service employees, and how to train the trainer. The book is full of training tips, tactics and how tos that will show you proper presentation, and how to keep learners motivated both during and after the training. The second part of the book details specific job descriptions and detailed job performance skills for every position in a food service operation, from the general manager to dishwasher. There are study guides and tests for all positions. Some of the positions include General Manager, Kitchen Manager, Server, Dishwasher, Line Cook, Prep Cook, Bus Person, Host/Hostess, Bartender, Wine & Alcohol Service, Kitchen Steward, Food Safety, Employee Safety, Hotel Positions, etc. Specific instructions are provided for using equipment as well.
The Big Book of Customer Service Training Games (Big Book Series)
Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games.The Big Book of Customer Service Training Games review. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debateRead full reviews of the big book of customer service training games: quick,fun activities for all cu.
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Quick, fun activities for training customer service Reps, salespeople, & anyone else who deals with customers.
author peggy carlaw author vasudha kathleen deming format paperback language english publication year 01 10 2006 subject management business economics industry subject 2 sales marketing title the big book of customer service training games quick fun activities for all customer facing employees author peggy carlaw publisher mcgraw hill publishing co publication date oct 01 2006 pages 209 binding paperback dimensions 7 24 wx 8 98 hx 0 71 d isbn 0077114760 description helps trainers and managers
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The Big Book of Customer Service Training Games Reviews
Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.
Author: Tina Musial Edition: Publisher: Atlantic Publishing Company (FL) Binding: Paperback ISBN: 1601381158 Price: You Save: 50%
How to Open & Operate a Financially Successful Child Care Service: With Companion CD-ROM
Because parents must work outside the home, there will always be a demand for childcare.How to Open & Operate a Financially Successful Child Care Service review. According to the Bureau of Labor Statistics, in 64 percent of married-couple families, both husband and wife work outside the home. There are nearly 12 million children under the age of five in child care each week in the United States. With concerns about quality child care, the trend is to move away from large operations and turn to the small services located close by work or home. This increase in small day care operations creates a huge opportunity for someone who loves children and wants to create a business dedicated to taking care of themRead full reviews of How to Open & Operate a Financially Successful Child Care Service [With CDROM].
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Goddings Limited presents ... How to Open & Operate a Financially Successful Child Care Service: With Companion CD-ROM ISBN: 1601381158 Author: Tina Musial Publisher: Atlantic Publishing Company (FL) Date: 2007-12-12 Qty Available: 1 Format: Paperback
Atlantic Publishing Company (FL) 9781601381156 How to Open Operate a Financially Successful Child Care Service [With CDROM] Description Because parents must work outside the home, there will always be a demand for childcare. According to the Bureau of Labor Statistics, in 64 percent of married-couple families, both husband and wife work outside the home. There are nearly 12 million children under the age of five in child care each week in the United States. With concerns about quality child car
There are nearly 12 million children under the age of five in child care each week in the US The trend is to move away from large operations and turn to the small services. This increase in small day care operations creates a huge opportunity for someon
How to Open & Operate a Financially Successful Child Care Service Reviews
According to the Bureau of Labor Statistics, in 64 percent of married-couple families, both husband and wife work outside the home. There are nearly 12 million children under the age of five in child care each week in the United States. With concerns about quality child care, the trend is to move away from large operations and turn to the small services located close by work or home. This increase in small day care operations creates a huge opportunity for someone who loves children and wants to create a business dedicated to taking care of them. A child care service makes an ideal home based or part-time business. Start-up costs are low, you do not need an office, you do not need any costly special equipment, all you need to get started is an approved facility and a desire to succeed. Here is the manual you need to be successful in this highly profitable segment of the service industry.
Author: David H. Maister Edition: First Paperback Edition Publisher: Free Press Binding: Paperback ISBN: 0684834316 Price: You Save: 55%
Managing The Professional Service Firm
For the first time in paperback, international expert and consultant David Maister offers a brilliant and accessible guide to every management issue at play in professional firms.Managing The Professional Service Firm review.
Professional firms differ from other business enterprises in two distinct ways: first, they provide highly customized services and thus cannot apply many of the management principles developed for product-based industries. Second, professional services are highly personalized, involving the skills of individuals. Such firms must therefore compete not only for clients but also for talented professionals.
Drawing on more than ten years of research and consulting to these unique and creative companies, David Maister explores issues ranging from marketing and business development to multinational strategies, human resources policies to profit improvement, strategic planning to effective leadershipRead full reviews of Client at the Core: Marketing and Managing Today's Professional Services Firm.
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For the first time in paperback, international expert and consultant David Maister offers a brilliant and accessible guide to every management issue at play in professional firms. Professional firms differ from other business enterprises in two distinct ways: first, they provide highly customized services and thus cannot apply many of the management principles developed for product-based industries. Second, professional services are highly personalized, involving the skills of individuals. Such firms must therefore compete not only for clients but also for talented professionals. Drawing on mo
Clients At The Core is an essential blueprint to helping us all take the next steps. The authors, battle scarred by the evolution of professional firm management and marketing from then to now, have captured the changing needs of the firms in this turbulent new economic era. This is a well-written book that uses plain language to convey practical, well thought-out ideas. -Patrick J. McKenna, a leading international consultant to professional service firms "The authors have captured the changing
author david h maister format paperback language english publication year 07 07 1997 subject management business economics industry subject 2 management techniques professional title managing the professional service firm author david h maister publisher free pr publication date jun 01 1997 pages 384 binding paperback edition reprint dimensions 6 25 wx 9 50 hx 1 00 d isbn 0684834316 subject business economics industries service industries description explores marketing business development mul
Simon Schuster 9780684834313 Managing the Professional Service Firm By Maister, David H. Description Explores marketing, business development, multinational strategies, human resources policies, profit improvement, strategic planning, and effective leadership *Author: Maister, David H. *Publication Date: 1997/06/09 *Binding Type: Paperback *Language: English *Depth: 1.00 *Width: 6.25 *Height: 9.50 SKU: UBM9780684834313 Payment We accept payment via PayPal, Mastercard, Visa, American Express, Di
Professional firms differ from other business enterprises in two distinct ways: first, they provide highly customized services and thus cannot apply many of the management principles developed for product-based industries. Second, professional services are highly personalized, involving the skills of individuals. Such firms must therefore compete not only for clients but also for talented professionals.
Drawing on more than ten years of research and consulting to these unique and creative companies, David Maister explores issues ranging from marketing and business development to multinational strategies, human resources policies to profit improvement, strategic planning to effective leadership. While these issues can be complex. Maister simplifies them by recognizing that "every professional service firm in the world, regardless of size, specific profession, or country of operation, has the same mission statement: outstanding service to clients, satisfying careers for its people, and financial success for its owners."
Author: Shannon R. Turlington Edition: 4 Publisher: Peterson's Binding: Paperback ISBN: 0768927196 Price: You Save: -178%
Master The Civil Service Exam: Targeted Test Prep to Jump-Start Your Career (Peterson's Master the Civil Service Exams)
Although the U.Master The Civil Service Exam review. . government no longer conducts mandatory testing for all administrative positions, federal agencies retain the option to use a written test to screen job candidates—and passing a written test is still required for certain careers, including air traffic control, border patrol and customs, foreign service, tax accounting, mail handling and delivery, and the Transportation Security Administration. Master the Civil Service Exams provides the math, verbal, and clerical exercises you need to pass your civil service exam, plus 4 full-length sample tests with detailed answer explanations to help you hone your skills. Build your confidence by following the expert tips and strategies outlined in the book, and get the inside scoop on the civil service job marketRead full reviews of Master The Civil Service Exam: Targeted Test Prep To Jump-start Your Career (pet.
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Presents a study guide for preparing for entry-level civil service job tests along with four practice exams and answers. *Author: Turlington, Shannon R. *Series Title: MASTER THE CIVIL SERVICE EXAM *Publication Date: 2009/11/03 *Number of Pages: 416 *Binding Type: Paperback *Language: English *Depth: 0.75 *Width: 8.25 *Height: 11.00
payment | shipping rates | returns Master The Civil Service Exam: Targeted Test Prep to Jump-Start Your Career (Peterson's Master the Civil Service Exams) Product Category :Books ISBN :0768927196 Title :Master The Civil Service Exam: Targeted Test Prep to Jump-Start Your Career (Peterson's Master the Civil Service Exams)EAN :9780768927191 Authors :Turlington, Shannon R.Binding :Paperback Publisher :Peterson's Publication Date :2009-10-05 Pages :520 Signed :False First Edition :False Dust Jacket
payment | shipping rates | returns Master The Civil Service Exam: Targeted Test Prep to Jump-Start Your Career Product Category :Books ISBN :0768927196 Title :Master The Civil Service Exam: Targeted Test Prep to Jump-Start Your Career EAN :9780768927191 Authors :Shannon R. Turlington Binding :Paperback Publisher :Peterson's Publication Date :2009-10-05 Pages :520 Signed :False First Edition :False Dust Jacket :False List Price (MSRP) :17.95 Height :0.7000 inches Width :8.4000 inches Length :10.
payment | shipping rates | returns Master The Civil Service Exam: Targeted Test Prep to Jump-Start Your Career Product Category :Books ISBN :0768927196 Title :Master The Civil Service Exam: Targeted Test Prep to Jump-Start Your Career EAN :9780768927191 Authors :Shannon R. Turlington Binding :Paperback Publisher :Peterson's Publication Date :2009-10-05 Pages :520 Signed :False First Edition :False Dust Jacket :False List Price (MSRP) :17.95 Height :0.7000 inches Width :8.4000 inches Length :10.
"Approximately 20% of the hundreds of thousands of US government job openings require successful candidates to pass a written exam. Peterson's Master the Civil Service Exams is a comprehensive, step-by-step preparation guide for those seeking a position with the federal government that requires taking a written exam. Master the Civil Service Exams provides the math, verbal, and clerical exercises you need to pass your civil service exam, plus 4 full-length sample tests with detailed answer explanations to help you hone your skills. Build your confidence by following the expert tips and strateg
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Master The Civil Service Exam Reviews
. government no longer conducts mandatory testing for all administrative positions, federal agencies retain the option to use a written test to screen job candidates—and passing a written test is still required for certain careers, including air traffic control, border patrol and customs, foreign service, tax accounting, mail handling and delivery, and the Transportation Security Administration. Master the Civil Service Exams provides the math, verbal, and clerical exercises you need to pass your civil service exam, plus 4 full-length sample tests with detailed answer explanations to help you hone your skills. Build your confidence by following the expert tips and strategies outlined in the book, and get the inside scoop on the civil service job market.
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