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Thursday 26 August 2010
Recognizing Public Value
Author: Mark H. Moore Edition: Publisher: Harvard University Press Binding: Hardcover ISBN: 0674066952 Price: You Save: 40%
Recognizing Public Value
Mark H.Recognizing Public Value review. Moore’s now classic Creating Public Value offered advice to public managers about how to create public value. But that book left a key question unresolved: how could one recognize (in an accounting sense) when public value had been created? Here, Moore closes the gap by setting forth a philosophy of performance measurement that will help public managers name, observe, and sometimes count the value they produce, whether in education, public health, safety, crime prevention, housing, or other areas. Blending case studies with theory, he argues that private sector models built on customer satisfaction and the bottom line cannot be transferred to government agencies. The Public Value Account (PVA), which Moore develops as an alternative, outlines the values that citizens want to see produced by, and reflected in, agency operationsRead full reviews of Recognizing Public Value By Mark H. Moore Hardcover Book.
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author mark h moore format hardback language english publication year 22 02 2013 subject politics government subject 2 government constitution ean 9780674066953 title recognizing public value sku st 0674066952 product category books comics magazines about speedy hen ltd by continuing with this checkout and ordering from speedy hen you are accepting our current terms and conditions details of which can be found by clicking here author biography mark h moore is hauser professor of nonprofit organi
Store Search search Title, ISBN and Author Recognizing Public Value by Mark H. Moore Estimated delivery 3-12 business days Format Hardcover Condition Brand New Moore s classic Creating Public Value offered advice to managers about how to create public value, but left unresolved the question how one could recognize when public value had been created. Here, he closes the gap by helping public managers name, observe, and count the value they produce and sustain or increase public value into the fu
Harvard Univ Pr 9780674066953 Recognizing Public Value By Moore, Mark H. Description Helps public managers name, observe and count the value they produce and sustain or increase public value into the future. *Author: Moore, Mark H. *Publication Date: 2013/02/15 *Number of Pages: 473 *Binding Type: Hardcover *Language: English *Depth: 1.50 *Width: 6.50 *Height: 9.50 SKU: UBM9780674066953 Payment We accept payment via PayPal, Mastercard, Visa, American Express, Discover and PayPals Bill Me La
Moore’s now classic Creating Public Value offered advice to public managers about how to create public value. But that book left a key question unresolved: how could one recognize (in an accounting sense) when public value had been created? Here, Moore closes the gap by setting forth a philosophy of performance measurement that will help public managers name, observe, and sometimes count the value they produce, whether in education, public health, safety, crime prevention, housing, or other areas. Blending case studies with theory, he argues that private sector models built on customer satisfaction and the bottom line cannot be transferred to government agencies. The Public Value Account (PVA), which Moore develops as an alternative, outlines the values that citizens want to see produced by, and reflected in, agency operations. These include the achievement of collectively defined missions, the fairness with which agencies operate, and the satisfaction of clients and other stake-holders.
But strategic public managers also have to imagine and execute strategies that sustain or increase the value they create into the future. To help public managers with that task, Moore offers a Public Value Scorecard that focuses on the actions necessary to build legitimacy and support for the envisioned value, and on the innovations that have to be made in existing operational capacity.
Using his scorecard, Moore evaluates the real-world management strategies of such former public managers as D.C. Mayor Anthony Williams, NYPD Commissioner William Bratton, and Commissioner of the Minnesota Department of Revenue John James.
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