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Friday, 13 June 2008
Hug Your Customers Reviews
Author: Jack Mitchell Edition: 1st Publisher: Hyperion Binding: Hardcover ISBN: 1401300340 Price: You Save: 95%
Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
A master of customer service reveals his secrets for developing long-lasting business relationships and customer loyalty.Hug Your Customers review. /EM> "We shower our customers with attention. There's no doubt in my mind that our philosophy can be applied to selling just about anything -- from aircraft engines to beanbags." (Jack Mitchell) The only way to stay in business is with customers, and Jack Mitchell knows how to attract them, and how to keep them.
He has a deceptively simple but winning relationship approach to customer service -- that a relationship is at the heart of every transactionRead full reviews of Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results.
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A master of customer service reveals his secrets for developing long-lasting business relationships and customer loyalty. 'We shower our customers with attention. There's no doubt in my mind that our philosophy can be applied to selling just about anything -- from aircraft engines to beanbags.' (Jack Mitchell) The only way to stay in business is with customers, and Jack Mitchell knows how to attract them, and how to keep them. He has a deceptively simple but winning relationship approach to customer service -- that a relationship is at the heart of every transaction. Jack's business philosophy
payment | shipping rates | returns Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results Product Category :Books ISBN :1401300340 Title :Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results EAN :9781401300340 Authors :Jack Mitchell Binding :Hardcover Publisher :Hyperion Publication Date :2003-06-11 Pages :304 Signed :False First Edition :False Dust Jacket :False List Price (MSRP) :19.99 Height :1.1800 inches Width :5.5100 inches
Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results Author:Jack Mitchell ISBN:9781401300340 Publisher:Hyperion Published date: Jun 11 2003 Edition: Hardcover COMMENT: Used - Acceptable Book has shelf wear and torn/creased cover - May have publisher remainder mark. 1st. 2003 Hardcover.SKU: FN-033158
/EM> "We shower our customers with attention. There's no doubt in my mind that our philosophy can be applied to selling just about anything -- from aircraft engines to beanbags." (Jack Mitchell) The only way to stay in business is with customers, and Jack Mitchell knows how to attract them, and how to keep them.
He has a deceptively simple but winning relationship approach to customer service -- that a relationship is at the heart of every transaction. Jack's business philosophy is based on "hugs" -- personal touches that impress and satisfy the customer, such as: -- Remembering the name of your customer's dog -- Calling a customer to make sure he's satisfied after a purchase -- Having a "kids' corner" with TV, books, and treats -- Knowing your customers golf handicap -- Introducing customers to business contacts -- Letting your customer use your office to make a personal phone call This is a proven theory -- hugging works! Mitchells/Richards achieves among the highest margins in its industry, as well as amazing customer loyalty. Complete with anecdotes that exemplify outstanding customer service, Hug Your Customers shows how any business can adapt this hugging philosophy to attract great staff, lower marketing costs, and maintain higher gross margins and long-term revenues. At a time when customer service has become the difference between success and failure, Hug Your Customers shows how Jack's one-of-a-kind philosophy brings the results you're looking for.
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