The Big Book of Customer Service Training Games

Author: Peggy Carlaw
Edition: 1
Publisher: McGraw-Hill
Binding: Paperback
ISBN: 0070779740
Price:
You Save: 60%

The Big Book of Customer Service Training Games (Big Book Series)

Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games.The Big Book of Customer Service Training Games review. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debateRead full reviews of the big book of customer service training games: quick,fun activities for all cu.

Read The Big Book of Customer Service Training Games reviews by

Quick, fun activities for training customer service Reps, salespeople, & anyone else who deals with customers.

http://www.qualitycoach.net/shop/shopexd.asp?id=191

author peggy carlaw author vasudha kathleen deming format paperback language english publication year 01 10 2006 subject management business economics industry subject 2 sales marketing title the big book of customer service training games quick fun activities for all customer facing employees author peggy carlaw publisher mcgraw hill publishing co publication date oct 01 2006 pages 209 binding paperback dimensions 7 24 wx 8 98 hx 0 71 d isbn 0077114760 description helps trainers and managers

http://rover.ebay.com/rover/1/711-67261-24966-0/2?ipn=psmain&icep_vectorid=263602&mtid=691&kwid=1&crlp=1_263602&icep_item_id=111040578231&itemid=111040578231&icep_meta_categ_id=267&icep_etrs=N&icep_epid=92100945&icep_ctlg=610&icep_cond=New&icep_cbt=y&icep_msku_flag=n

The Big Book of Customer Service Training Games

http://www.booksamillion.com/p/Big-Book-Customer-Service-Training/Peggy-Carlaw/9780070779747

Buy The Big Book of Customer Service Training Games by Carlaw, Peggy and Read this Book on Kobo's Free Apps. Discover Kobo's Vast Collection of Ebooks Today - Over 3 Million Titles, Including 2 Million Free Ones!

http://www.kobo.com/ebook/Title/book-HAxdKmDFu06YcadUDzJxPw/page1.html?utm_source=google&utm_medium=google-shopping&utm_campaign=product-listings&kwd=%7Bkeyword%7D

The Big Book of Customer Service Training Games

http://www.deepdiscount.com/book/The-Big-Book-Of-Customer-Service-T?utm_source=GoogleShopping&utm_medium=CSE&utm_campaign=productSearch

The Big Book of Customer Service Training Games Reviews

Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.