The Gentle Art of Verbal Self-Defense at Work Reviews

Author: Suzette Haden Elgin
Edition: 1st
Publisher: Prentice Hall
Binding: Paperback
ISBN: 0735200890
Price:
You Save: 57%

The Gentle Art of Verbal Self-Defense at Work

Obscenities, ethnic and sexist epithets, cutting jokes, subtle put-downs -- whether shouted, said with a smile, or sent via e-mail -- are all verbal abuse.The Gentle Art of Verbal Self-Defense at Work review. For many it is the everyday language of doing business. Suzette Haden Elgin, nationally recognized linguistics expert and author, applies her acclaimed techniques for combating verbal violence to common on-the-job situations. Forceful yet nonthreatening, her proven strategies will empower workers of every level to recognize verbal abuse, gently defuse it, and replace it with courteous and effective communication.

Citing examples grabbed from the headlines, DrRead full reviews of The Gentle Art of Verbal Self-Defense at Work.

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Categories: Success in business, Business communication->Psychological aspects, Success in business. Contributors: Suzette Haden Elgin - Author. Format: Paperback

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In The Gentle Art of Verbal Self-Defense at Work, nationally recognized linguistics expert and author Suzette Haden Elgin applies her techniques for combating verbal attacks to common workplace situations. Powerful yet unthreatening, her proven strategies will help you recognize and defend yourself from verbal abuse - everything from causal obscenities and racist or sexist language to sarcasm, cutting jokes, and subtle put-downs.

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The Gentle Art of Verbal Self-Defense at Work : Paperback : Pearson Education (US) : 9780735200890 : 0735200890 : 24 Jun 2003 : This text shows how to defend oneself against verbal abuse, including casual racist or sexist language, and explains how to use e-mail and voice-mail to handle sensitive issues.

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The Gentle Art of Verbal Self Defense at Work

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The Gentle Art of Verbal Self Defense at Work Suzette Haden Elgin Product code : 9780735200890 Format :Paperback 340 pages Category :Science* Published :24 June 2003 Condition :Brand new, unused SYNOPSIS Obscenities, ethnic and sexist epithets, cutting jokes, subtle put-downs -- whether shouted, said with a smile, or sent via e-mail -- are all verbal abuse. For many it is the everyday language of doing business. Suzette Haden Elgin, nationally recognized linguistics expert and author, applies h

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The Gentle Art of Verbal Self-Defense at Work Reviews

For many it is the everyday language of doing business. Suzette Haden Elgin, nationally recognized linguistics expert and author, applies her acclaimed techniques for combating verbal violence to common on-the-job situations. Forceful yet nonthreatening, her proven strategies will empower workers of every level to recognize verbal abuse, gently defuse it, and replace it with courteous and effective communication.

Citing examples grabbed from the headlines, Dr. Elgin reveals the cost of demeaning and destructive language to any business. Step by step, she shows how to identify, and conquer the verbal toxins at the root of workplace hostility and tension. Readers will learn how to avoid "malpractice of the mouth" and sexual harassment; communicate sensitively and clearly with non-native English speakers; come across as strong, straightforward, and truthful; and take complete control of any verbal confrontation -- calmly. Workout sections throughout the book provide plenty of opportunities for practice.

With a look at communication skills crucial for e-mail, voice mail, and the Internet, as well as the special challenges facing homebased and virtual businesses, The Gentle Art of Verbal Self-Defense at Work is the definitive guide to effective and humane communication on the job.