The Loyalty Effect

Author: Frederick F. Reichheld
Edition: Reprint
Publisher: Harvard Business Review Press
Binding: Paperback
ISBN: 1578516870
Price:
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The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value

Loyalty is by no means dead.The Loyalty Effect review. In fact the principles of loyalty ...are alive and well at the heart of every company with an enduring record of high productivity, solid profits, and steady expansionRead full reviews of The Loyalty Effect by Fred Reichheld.

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The Loyalty Effect : Paperback : Harvard Business School Publishing : 9781578516872 : 1578516870 : 01 Sep 2001 : The business world seems to have given up on loyalty: many major corporations now lose - and have to replace - half their customers in five years, half their employees in four, and half their investors in less than one. This work shows why companies that ignore these defections face a dismal future of low growth, and shortened life expectancy.

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The Loyalty Effect: The Transnational Solution

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author fred reichheld author thomas teal format hardback language english publication year 01 02 1996 subject management business economics industry subject 2 management techniques professional can t find what you re looking for home page about us feedback payment delivery customer service contact us the loyalty effect the hidden force behind growth profits and lasting value product details category books isbn 0875844480 title the loyalty effect the hidden force behind growth profits and lasting

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The Loyalty Effect

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The Loyalty Effect Reviews

In fact the principles of loyalty ...are alive and well at the heart of every company with an enduring record of high productivity, solid profits, and steady expansion. From "The Loyalty Effect". The business world seems to have given up on loyalty: many major corporations now lose - and have to replace - half their customers in five years, half their employees in four, and half their investors in less than one.Fred Reichheld's national bestseller "The Loyalty Effect" shows why companies that ignore these skyrocketing defections face a dismal future of low growth, weak profits, and shortened life expectancy. Reichheld demonstrates the power of loyalty-based management as a highly profitable alternative to the economics of perpetual churn. He makes a powerful economic case for loyalty - and takes you through the numbers to prove it. His startling conclusion: even a small improvement in customer retention can double profits in your company. "The Loyalty Effect" will change the way you think about loyalty, profits, and the nature of business. Fred Reichheld is a Director Emeritus of Bain and Company and a Bain Fellow. He is also the author of "Loyalty Rules!".