Customer Service For Dummies

Author: Karen Leland
Edition: 3
Publisher: For Dummies
Binding: Paperback
ISBN: 0471768693
Price:
You Save: 75%

Customer Service For Dummies

Customer Service For Dummies, Third Edition integrates the unbeatable information from Customer Service For Dummies and Online Customer Service For Dummies to form an all-in-one guide to customer loyalty for large and small businesses alike.Customer Service For Dummies review. Read full reviews of Customer Service For Dummies [ebook].

Read Customer Service For Dummies reviews by

Customer Service For Dummies, Third Edition integrates the unbeatable information from Customer Service For Dummies and Online Customer Service For Dummies to form an all-in-one guide to customer loyalty for large and small businesses alike. The book covers the fundamentals of service selling and presents up-to-date advice on such fundamentals as help desks, call centers, and IT departments. Plus, it shows readers how to take stock of their customer service strengths and weaknesses, create usefu

http://try.fastusaonlinestore.com/Customer-Service-For-Dummies/p174695/

Customer Service For Dummies, Third Edition integrates the unbeatable information from Customer Service For Dummies and Online Customer Service For Dummies to form an all-in-one guide to customer loyalty

http://www.ebookmall.com/ebook/customer-service-for-dummies/keith-bailey/9780471768692

John Wiley & Sons Inc | 2006 | 408 pages | ISBN-13: 9780471768692 | ISBN-10: 0471768693 | You save 30%

http://www.eruditor.com/exec/books/item/9780471768692.html.en?currency=USD

Categories: Customer service. Contributors: Karen Leland - Author. Format: Paperback

http://www.barnesandnoble.com/listing/2688759182314?sourceid=Q000000633&cm_mmc=Google%20Product%20Search-_-Q000000633-_-2688759182314

Categories: Customer service. Contributors: Karen Leland - Author. Format: Paperback

http://www.barnesandnoble.com/listing/2688750956457?sourceid=Q000000633&cm_mmc=Google%20Product%20Search-_-Q000000633-_-2688750956457

Customer Service For Dummies Reviews

The book covers the fundamentals of service selling and presents up-to-date advice on such fundamentals as help desks, call centers, and IT departments. Plus, it shows readers how to take stock of their customer service strengths and weaknesses, create useful customer surveys, and learn from the successes and failures of businesses just like theirs.

Karen Leland and Keith Bailey (Sausalito, CA) are cofounders of Sterling Consulting Group, an international consulting firm specializing in quality service consulting and training for such clients as Oracle, IBM, Avis, and Lucent.