The Best Service is No Service Reviews

Author: Bill Price
Edition: 1
Publisher: Jossey-Bass
Binding: Hardcover
ISBN: 0470189088
Price:
You Save: 79%

The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs

In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service.The Best Service is No Service review. Customer service, they assert, is only needed when a company does something wrong—eliminating the need for service is the best way to satisfy customersRead full reviews of The Best Service Is No Service, 9781423360100.

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The Best Service Is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs

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The Best Service Is No Service, ISBN-13: 9781423360100, ISBN-10: 1423360109

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author bill price author david jaffe format hardback language english publication year 09 04 2008 subject management business economics industry subject 2 sales marketing ean 9780470189085 title best service is no service sku st 0470189088 product category books comics magazines about speedy hen ltd by continuing with this checkout and ordering from speedy hen you are accepting our current terms and conditions details of which can be found by clicking here author biography bill price is presiden

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The Best Service Is No Service, ISBN-13: 9781423360070, ISBN-10: 1423360079

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The Best Service is No Service Reviews

Customer service, they assert, is only needed when a company does something wrong—eliminating the need for service is the best way to satisfy customers. To be successful, companies need to treat service as a data point of dysfunction and figure what they need to do to eliminate the demand. The Best Service Is No Service outlines these seven principles to deliver the best service that ultimately leads to "no service":

• Eliminate dumb contacts
• Create engaging self-service
• Be proactive
• Make it easy to contact your company
• Own the actions across the company
• Listen and act
• Deliver great service experiences