Measure What Matters Reviews

Author: Katie Delahaye Paine
Edition: 1
Publisher: Wiley
Binding: Hardcover
ISBN: 0470920106
Price:
You Save: 46%

Measure What Matters: Online Tools For Understanding Customers, Social Media, Engagement, and Key Relationships

In an online and social media world, measurement is the key to success

If you can measure your key business relationships, you can improve them.Measure What Matters review. Even though relationships are "fuzzy and intangible," they can be measured and managed-with powerful results.

Measure What Matters explains simple, step-by-step procedures for measuring customers, social media reputation, influence and authority, the media, and other key constituencies.

• Based on hundreds of case studies about how organizations have used measurement to improve their reputations, strengthen their bottom lines, and improve efficiencies all around
• Learn how to collect the data that will help you better understand your competition, do strategic planning, understand key strengths and weaknesses, and better respond to customer preferences
• Author runs a successful blog and serves as a measurement consultant to companies such as Facebook, Southwest Airlines, Raytheon, and Allstate

Don't draw conclusions or make key decisions based on guesswork. Instead, Measure What Matters and the difference will show in the most important measure: your bottom lineRead full reviews of Measuring What Matters: Simplified Tools for Aligning Teams and Their Stakeholders.

Read Measuring What Matters: Simplified Tools for Aligning Teams and Their Stakeholders reviews by

Measuring What Matters: Simplified Tools for Aligning Teams and Their Stakeholders: Rich Mcdaniel, Rod Napier

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Finding the right method for keeping score in business is an ongoing challenge. And nowhere is the need more critical than on the front line, where team leaders, unit managers, and human resource professionals struggle to find an easier way to use numbers to align people and processes with corporate purpose. Demystifying such popular systems as balanced scorecards and Six Sigma, MEASURING WHAT MATTERS finally brings the power of measurement down from the lofty realm of strategy to where the real

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"Measure What Matters to Customers" reveals how to capitalize on Key Predictive Indicators (KPIs), the innovative measures that define the success of your enterprise as your customers do. If you want to increase your company's profits by working smarter, this is the book for you.

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Measure What Matters to Customers

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Measure What Matters to Customers Using Key Predictive Indicators, ISBN-13: 9780471752943, ISBN-10: 0471752940

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Measure What Matters Reviews

Even though relationships are "fuzzy and intangible," they can be measured and managed-with powerful results.

Measure What Matters explains simple, step-by-step procedures for measuring customers, social media reputation, influence and authority, the media, and other key constituencies.

• Based on hundreds of case studies about how organizations have used measurement to improve their reputations, strengthen their bottom lines, and improve efficiencies all around
• Learn how to collect the data that will help you better understand your competition, do strategic planning, understand key strengths and weaknesses, and better respond to customer preferences
• Author runs a successful blog and serves as a measurement consultant to companies such as Facebook, Southwest Airlines, Raytheon, and Allstate

Don't draw conclusions or make key decisions based on guesswork. Instead, Measure What Matters and the difference will show in the most important measure: your bottom line.