Call Centers For Dummies Reviews

Author: Real Bergevin
Edition: 2
Publisher: For Dummies
Binding: Paperback
ISBN: 0470677430
Price:
You Save: 46%

Call Centers For Dummies

Tips on making your call center a genuine profit center

In North America, call centers are a billion business, employing 4 million people.Call Centers For Dummies review. For managers in charge of a call center operation, this practical, user-friendly guide outlines how to improve results measurably, following its principles of revenue generation, efficiency, and customer satisfaction. In addition, this new edition addresses many industry changes, such as the new technology that's transforming today's call center and the location-neutral call center. It also helps readers determine whether it's cost-efficient to outsource operations and looks at the changing role and requirements of agents.

• The ultimate call center guide, now revised and updated
• The authors have helped over 60 companies improve the efficiency and effectiveness of their call center operations
• Offers comprehensive guidance for call centers of all sizes, from 20-person operations to multinational businesses

With the latest edition of Call Centers For Dummies, managers will have an improved arsenal of techniques to boost their center's bottom lineRead full reviews of Call Centers For Dummies.

Read Call Centers For Dummies reviews by

Call Centers For Dummies: Afshan Kinder, Bruce Simpson, Real Bergevin, Winston Siegel

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Call Centers For Dummies

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Categories: Customer service->Call centers. Contributors: Real Bergevin - Author. Format: NOOK Book

http://www.barnesandnoble.com/ean/9780470678404?sourceid=Q000000633&cm_mmc=Google%20Product%20Search-_-Q000000633-_-978047067840

Categories: Customer service->Call centers. Contributors: Réal Bergevin - Author. Format: Paperback

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Call Centers For Dummies Reviews

For managers in charge of a call center operation, this practical, user-friendly guide outlines how to improve results measurably, following its principles of revenue generation, efficiency, and customer satisfaction. In addition, this new edition addresses many industry changes, such as the new technology that's transforming today's call center and the location-neutral call center. It also helps readers determine whether it's cost-efficient to outsource operations and looks at the changing role and requirements of agents.

• The ultimate call center guide, now revised and updated
• The authors have helped over 60 companies improve the efficiency and effectiveness of their call center operations
• Offers comprehensive guidance for call centers of all sizes, from 20-person operations to multinational businesses

With the latest edition of Call Centers For Dummies, managers will have an improved arsenal of techniques to boost their center's bottom line.