In North America, call centers are a billion business, employing 4 million people.Call Centers For Dummies review. For managers in charge of a call center operation, this practical, user-friendly guide outlines how to improve results measurably, following its principles of revenue generation, efficiency, and customer satisfaction. In addition, this new edition addresses many industry changes, such as the new technology that's transforming today's call center and the location-neutral call center. It also helps readers determine whether it's cost-efficient to outsource operations and looks at the changing role and requirements of agents.
With the latest edition of Call Centers For Dummies, managers will have an improved arsenal of techniques to boost their center's bottom lineRead full reviews of Call Centers For Dummies. 
With the latest edition of Call Centers For Dummies, managers will have an improved arsenal of techniques to boost their center's bottom line.
New Insights on Covered Call Writing presents an investment approach that, though it has been used by some traders for thirty years, is largely unknown or misunderstood by active investors and traders. This book shows how to use this powerful investment technique for success in today's and tomorrow's markets.
Most of the many professional books on options devote no more than a cursory chapter to covered calls. This book gives a complete guide to the increased control and lowered risk this technique offers active investors and traders, and will take writing covered calls from under the general umbrella of options and make it accessible to a broader range of the investing publicRead full reviews of New Insights on Covered Call Writing The Powerful Te..., 9781576601334.
New Insights on Covered Call Writing presents an investment approach that, though it has been used by some traders for thirty years, is largely unknown or misunderstood by active investors and traders. This book shows how to use this powerful investment technique for success in today's and tomorrow's markets.
Most of the many professional books on options devote no more than a cursory chapter to covered calls. This book gives a complete guide to the increased control and lowered risk this technique offers active investors and traders, and will take writing covered calls from under the general umbrella of options and make it accessible to a broader range of the investing public.
