Author: Jagdish N. Sheth
Edition:
Publisher: Free Press
Binding: Paperback
ISBN: 0684870304
Price:
You Save: 75%
Clients for Life: Evolving from an Expert-for-Hire to an Extraordinary Adviser
An Innovative Blueprint for Enduring Client Relationships
More than 15 million people in this country earn their livings by serving clients, and their numbers are growing every day.Clients for Life review. Unfortunately, far too few develop the skills and strategies needed to rise to the top in a world where clients have almost unlimited access to information and expertise. Supported by more than one hundred case studies and wisdom gleaned from interviews with dozens of leading CEOs and prominent business advisors, Clients for Life identifies what clients really want and lays out the core qualities that distinguish the client advisor -- an irreplaceable resource -- from the expert for hire -- a tradable commodity.
- Experts are specialists; advisors become deep generalists who have broad perspective.
- Experts are for hire; advisors have selfless independence, balancing client devotion with objectivity and detachmentRead full reviews of How You Do... What You Do: Create Service Excellence That Wins Clients For Life.
Read How You Do... What You Do: Create Service Excellence That Wins Clients For Life reviews by
How You Do... What You Do: Create Service Excellence That Wins Clients For Life - Bob Livingston
From the Back Cover Executive Praise forHow You DoòÀæWhat You Do òÀÜHow You Do. . .What You Do is a great read with immediate application! Bob's extensive experience validates how service wins in today's marketplace.òÀÝ-Duncan Mac Naughton, Executive Vice President, SUPERVALU òÀÜHow You Do. . .What You Do showcases the full range of skills, strategies, and commitments that are required to become a top performing service organization.It is an inspirational book.òÀÝ-John J. Lewis, President & CEO North America , The Nielsen Company òÀÜI have experienced first hand the insights
Quality of Life Therapy is a self-contained, easy-to-use, step-by-step guide on how to conduct Quality of Life Therapy, an effective system of interventions designed to manage and solve so-called "problems in living" or quality of life issues that may or may not be related to a client's health. This important new work also includes a CD featuring a number of client exercises and handouts that can be used in therapy.
A world-renowned innovation guru explains practices that result in breakthrough innovations "Ulwick's outcome-driven programs bring discipline and predictability to the often random process of innovation." -Clayton Christensen For years, companies have accepted the underlying principles that define the customer-driven paradigm--that is, using customer "requirements" to guide growth and innovation. But twenty years into this movement, breakthrough innovations are still rare, and most companies fi
This insightful book shows salespeople how to meet the needs of affluent clients?from the initial contact, to the sales presentation, to providing the level of service and quality they expect, to securing them as long-term customers. Based on extensive research of the buying patterns and expectations of the wealthy, this step-by-step sales guide reveals the secrets of attracting and keeping wealthy clients for life, boosting sales and repeat business. The Art of Selling to the Affluent is also a crash course in the world of the wealthy, giving you the understanding you need to satisfy and retaClients for Life Reviews
Unfortunately, far too few develop the skills and strategies needed to rise to the top in a world where clients have almost unlimited access to information and expertise. Supported by more than one hundred case studies and wisdom gleaned from interviews with dozens of leading CEOs and prominent business advisors, Clients for Life identifies what clients really want and lays out the core qualities that distinguish the client advisor -- an irreplaceable resource -- from the expert for hire -- a tradable commodity.- Experts are specialists; advisors become deep generalists who have broad perspective.
- Experts are for hire; advisors have selfless independence, balancing client devotion with objectivity and detachment.
- Experts have professional credibility; advisors develop deep personal trust.
- Experts analyze; advisors synthesize and bring big-picture thinking to the table.
- Experts supply expertise and information; advisors are educators who provide insight and wisdom.
Portraits of history's most famously successful advisors, including Machiavelli, Sir Thomas More, and J. P. Morgan, underscore these timeless qualities that modern professionals need to develop to excel in today's competitive environment.
- Experts are specialists; advisors become deep generalists who have broad perspective.
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