Author: Ranjay Gulati
Edition:
Publisher: Harvard Business Press
Binding: Hardcover
ISBN: 1422117219
Price:
You Save: 70%
Reorganize for Resilience: Putting Customers at the Center of Your Business
In an era of raging commoditization and eroding profit margins, survival depends on resilience: staying one step ahead of your customers.Reorganize for Resilience review. Sure, most companies say they re customer-focused, but they don t deliver solutions to customers thorniest problems. Why? Because they re stymied by the rigid silos they re organized around. In Reorganize for Resilience, Ranjay Gulati reveals how resilient companies prosper both in good times and bad, driving growth and increasing profitability by immersing themselves in the lives of their customers. This book shows how resilient organizations cut through internal barriers that impede action, build bridges between warring divisions, and transform former competitors into collaboratorsRead full reviews of Reorganize for Resilience by Ranjay Gulati.
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Store Search search Title, ISBN and Author Reorganize for Resilience: Putting Customers at the Center of Your Business by Ranjay Gulati Estimated delivery 3-12 business days Format Hardcover Condition Brand New In an era of raging commoditization and eroding profit margins, survival depends on resilience: staying one step ahead of your customers. This book shows how resilient organizations cut through internal barriers that impede action, build bridges between warring divisions, and transform f
Reorganize for Resilience : Hardback : Harvard Business School Publishing : 9781422117217 : 1422117219 : 04 Jan 2010 : In an era of raging commoditization and eroding profit margins, survival depends on resilience: staying one step ahead of your customers. This book shows how resilient organizations cut through internal barriers that impede action, build bridges between warring divisions, and transform former competitors into collaborators.
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Reorganize for Resilience: Putting Customers at the Center of Your Business
Powered by Frooition Pro Click here to view full size. Full Size Image Click to close full size. Reorganize for Resilience - Book NEW Author(s): Ranjay Gulati Format: Hardcover # Pages: 270 ISBN-13: 9781422117217 Published: 01/04/2010 Language: English Weight: 1.10 pounds Brand new book. About Us Payment Shipping Customer Service FAQs Welcome to MovieMars All items are Brand New. We offer unbeatable prices, quick shipping times and a wide selection second to none. Purchases come with a 30-day S
Reorganize for Resilience Reviews
Sure, most companies say they re customer-focused, but they don t deliver solutions to customers thorniest problems. Why? Because they re stymied by the rigid silos they re organized around. In Reorganize for Resilience, Ranjay Gulati reveals how resilient companies prosper both in good times and bad, driving growth and increasing profitability by immersing themselves in the lives of their customers. This book shows how resilient organizations cut through internal barriers that impede action, build bridges between warring divisions, and transform former competitors into collaborators.
Based on more than a decade of research in a variety of industries, and filled with examples from companies including Cisco Systems, La Farge, Starbucks, Best Buy, and Jones Lang LaSalle, Gulati explores the five levers of resilience:
Coordination: Connect, eradicate, or restructure silos to enable swift responses.
Cooperation: Foster a culture that aligns all employees around the shared goals of customer solutions.
Clout: Redistribute power to bridge builders and customer champions.
Capability: Develop employees skills at tackling changing customer needs.
Connection: Blend partners offerings with yours to provide unique customer solutions.
Authoritative and practical, Reorganize for Resilience helps you walk the walk, not just talk the talk, of customer-centricity jump-starting a virtuous cycle of profits, growth, and competitive advantage.
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