Author: Carl Sewell
Edition: Revised
Publisher: Crown Business
Binding: Paperback
ISBN: 0385504454
Price:
You Save: 59%
Customers for Life: How to Turn That One-Time Buyer Into a Lifetime Customer
In this completely revised and updated edition of the customer service classic (more than 600,000 copies sold), Carl Sewell enhances his time-tested advice with fresh ideas and new examples and explains how the groundbreaking “Ten Commandments of Customer Service” apply to today’s world.Customers for Life review. br>
Drawing on his incredible success in transforming his Dallas Cadillac dealership into the second largest in America, Carl Sewell revealed the secret of getting customers to return again and again in the original Customers for Life. A lively, down-to-earth narrative, it set the standard for customer service excellence and became a perennial bestseller. Building on that solid foundation, this expanded edition features five completely new chapters, as well as significant additions to the original material, based on the lessons Sewell has learned over the last ten years.
Sewell focuses on the expectations and demands of contemporary consumers and employees, showing that businesses can remain committed to quality service in the fast-paced new millennium by sticking to his time-proven approach: Figure out what customers want and make sure they get itRead full reviews of beyond customer service keeping customers for life gc.
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[ Ships Daily ] Condition: Good[ Underlining/Highlighting: NONE ] [ Writing: NONE ] Customers For Life: How To Turn That One Time Buyer Into A Lifelong Customer By Carl Sewell ISBN: 067102101X Edition:Reprint Publisher: Pocket Pub Date: 7/1/1998 Binding: Paperback Pages: 208
This is in Good Condition. I have a large selection of Books that we need to part with. Most of them are in very good condition. Some of them were from our Public Library and purchased for our own personal use. They may have library stamp inside and on the outside binding. This is Beyond Customer Service. Keeping Customers for Life. Effective Programs for Retaining your Customers. 88 pages. Special SALE--- Purchase 3 to 5 of our listings and we will give you a 5 % discount on your purchases. Bu
Store Search search Title, ISBN and Author Emotion Marketing: The Hallmark Way of Winning Customers for Life by Scott Robinette Estimated delivery 3-12 business days Format Hardcover Condition Brand New quot;Hallmark opens a door to a strategy that all businesspersons know is critical but are unwilling to admit publicly.... This book provides solid direction on how to tap the power of emotion to gain competitive advantage.quot; mdash;J. Michael McIntyre, Sr. Vice President, Hunter Business Grou
goHastings Books Music Movies Video Games Electronics Trends Used Visit Our Store Customers For Life Carl Sewell Format: Trade Paper (Paperback) Condition: New Release Date: 11/26/2002 SKU: 139419267 EAN: 9780385504454 ISBN: 0385504454 goHastings website and Hastings Retail Store discounts, coupons and gift cards are not valid for use on eBay.Our products are 100% GUARANTEED!We ship more than 1000000 Book, Movie, Video Game and Music titles! FAQs Q. Do you have more information about this pro
Customers for Life: How to Turn That One-Time Buyer into a Lifetime Customer by Carl Sewell and Paul B. Brown US Edition All previously owned textbooks are guaranteed to be in good condition. If your not satisfied with your order, just contact us and we will address any issue.If you have any specific question about a book prior to ordering, feel free to ask.Need your book fast?You came to the right place. We ship all orders within 24 business hours. Please take a look at all of our shipping opt
Customers for Life Reviews
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Drawing on his incredible success in transforming his Dallas Cadillac dealership into the second largest in America, Carl Sewell revealed the secret of getting customers to return again and again in the original Customers for Life. A lively, down-to-earth narrative, it set the standard for customer service excellence and became a perennial bestseller. Building on that solid foundation, this expanded edition features five completely new chapters, as well as significant additions to the original material, based on the lessons Sewell has learned over the last ten years.
Sewell focuses on the expectations and demands of contemporary consumers and employees, showing that businesses can remain committed to quality service in the fast-paced new millennium by sticking to his time-proven approach: Figure out what customers want and make sure they get it. His “Ten Commandants” provide the essential guidelines, including:
• Underpromise, overdeliver: Never disappoint your customers by charging them more than they planned. Always beat your
estimate or throw in an extra service free of charge
• No complaints? Something’s wrong: If you never ask your customers what else they want, how are you going to give it to them?
• Measure everything: Telling your employees to do their best won’t work if you don’t know how they can improve
• Borrow, borrow, borrow: Sewell, for example, learned about hospitality from Japanese culture, cleanliness from Disney, and
politeness from his mother.
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