The Definitive Guide to IT Service Metrics Reviews

Author: Kurt McWhirter
Edition:
Publisher: IT Governance Publishing
Binding: Paperback
ISBN: 1849284059
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The Definitive Guide to IT Service Metrics (Thought Leadership Series)

IT service metrics: Manage them.The Definitive Guide to IT Service Metrics review. Measure them. Make them work for you. Measuring success is crucial, but how do we do it? How can we be sure that the IT services we offer are adding real value to our business? Metrics are an invaluable tool for measuring the effectiveness of IT service provision. Used effectively, metrics enable businesses to assess performance in order to inform the decision-making process, drive change and realize improvementsRead full reviews of The Definitive Guide To It Service Metrics (Thought Leadership Series).

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Used just as they are, the metrics in this book will bring many benefits to both the IT department and the business as a whole. Details of the attributes of each metric are given, enabling you to make the right choices for your business. You may prefer and are encouraged to design and create your own metrics to bring even more value to your business - this book will show you how to do this, too.

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The Definitive Guide to IT Service Metrics Reviews

Measure them. Make them work for you. Measuring success is crucial, but how do we do it? How can we be sure that the IT services we offer are adding real value to our business? Metrics are an invaluable tool for measuring the effectiveness of IT service provision. Used effectively, metrics enable businesses to assess performance in order to inform the decision-making process, drive change and realize improvements. They facilitate cost savings through economical use of finance and resources, and ensure that the services provided are appropriate - thereby strengthening customer loyalty. Based on ITIL® and other service management frameworks and standards Up-to-date, based on the ITIL® framework, as well as COBIT®, ISO/IEC 20000, PMI® and ISO/IEC 27000, The Definitive Guide to IT Service Metrics will show you how to integrate metrics into your business and maximize their usage and effectiveness. You will learn what to consider when gathering and reporting information and how to secure and protect your company's metrics. Use metrics to benefit your IT department and the business as a whole Used just as they are, the metrics in this book will bring many benefits to both the IT department and the business as a whole. Details of the attributes of each metric are given, enabling you to make the right choices for your business. You may prefer and are encouraged to design and create your own metrics to bring even more value to your business - this book will show you how to do this, too. About the authors Kurt McWhirter is a recognized authority on using the ITIL® framework and has more than 30 years' experience in IT strategic planning, operations management, and enterprise process design and implementation. He is certified as an ITIL® Expert and ISO/IEC 20000 Consultant and is an accredited ITIL® Trainer. Ted Gaughan has more than 25 years' experience in business/technical strategic development, program/project management, and IT engineering and operations management. He is a certified Project Management Professional (PMP®), Process Design Engineer (CPDE®), ITIL® Expert, ISO/IEC 20000 Consultant and TIPA Lead Assessor. The definitive guide you can't afford to be without!

Marketing Metrics

Author: Paul W. Farris
Edition: 2
Publisher: Pearson Prentice Hall
Binding: Hardcover
ISBN: 0137058292
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Marketing Metrics: The Definitive Guide to Measuring Marketing Performance (2nd Edition)

Marketing Metrics: The Definitive Guide to Measuring Marketing Performance, Second Edition, is the definitive guide to today’s most valuable marketing metrics.Marketing Metrics review. In this thoroughly updated and significantly expanded book, four leading marketing researchers show exactly how to choose the right metrics for every challenge and expand their treatment of social marketing, web metrics, and brand equity. They also give readers new systems for organizing marketing metrics into models and dashboards that translate numbers into management insight.

 

The authors show how to use marketing dashboards to view market dynamics from multiple perspectives, maximize accuracy, and “triangulate” to optimal solutions. You’ll discover high-value metrics for virtually every facet of marketing: promotional strategy, advertising, and distribution; customer perceptions; market share; competitors’ power; margins and pricing; products and portfolios; customer profitability; sales forces and channels; and moreRead full reviews of Marketing Metrics: 50+ Metrics Every Executive Should Master.

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Marketing Metrics: 50+ Metrics Every Executive Should Master - David J. Reibstein, Neil T. Bendle, Paul W. Farris, Phillip E. Pfeifer

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Review "In a category that suffers from a surfeit of books related to personal experiences, one-off success stories made possible by budgets and resources unavailable to most firms, outdated theories as quaint as bloodletting, or mantras devoted to 'big ideas' or 'exceeding expectations,' 50+ metrics crackles like new money.TàFor CEOs and those in marketing trenches needing accountability, this is the best marketing book of the year." -- Nick Wreden, Strategy + BusinessFrom the Back Cover Few marketers recognize the extraordinary range of metrics now available for evaluating their strategies

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'Marketing Metrics: The Definitive Guide to Measuring Marketing Performance, Second Edition, is the definitive guide to today's most valuable marketing metrics. In this thoroughly updated and significantly expanded book, four leading marketing researchers show exactly how to choose the right metrics for every challenge and expand their treatment of social marketing, web metrics, and brand equity. They also give readers new systems for organizing marketing metrics into models and dashboards that translate numbers into management insight. The authors show how to use marketing dashboards to view

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Marketing Metrics: The Definitive Guide to Measuring Marketing Performance

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Marketing Metrics Reviews

In this thoroughly updated and significantly expanded book, four leading marketing researchers show exactly how to choose the right metrics for every challenge and expand their treatment of social marketing, web metrics, and brand equity. They also give readers new systems for organizing marketing metrics into models and dashboards that translate numbers into management insight.

 

The authors show how to use marketing dashboards to view market dynamics from multiple perspectives, maximize accuracy, and “triangulate” to optimal solutions. You’ll discover high-value metrics for virtually every facet of marketing: promotional strategy, advertising, and distribution; customer perceptions; market share; competitors’ power; margins and pricing; products and portfolios; customer profitability; sales forces and channels; and more. For every metric, the authors present real-world pros, cons, and tradeoffs--and help you understand what the numbers really mean.

 

This edition introduces essential new metrics ranging from Net Promoter to social media and brand equity measurement. Last, but not least, it shows how to build comprehensive models to support planning--and optimize every marketing decision you make:

 

·         Understand the full spectrum of marketing metrics: pros, cons, nuances, and application

·         Quantify the profitability of products, customers, channels, and marketing initiatives

·         Measure everything from “bounce rates” to the growth of your web communities

·         Understand your true return on marketing investment--and enhance it

 

This award-winning book will show you how to apply the right metrics to all your marketing investments, get accurate answers, and use them to systematically improve ROI.

Project Management Metrics, KPIs, and Dashboards Reviews

Author: Harold R. Kerzner
Edition: 1
Publisher: Wiley
Binding: Paperback
ISBN: 1118026527
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Project Management Metrics, KPIs, and Dashboards: A Guide to Measuring and Monitoring Project Performance

• Size : 23.12 x 19.05 x 2.29 cm

Essential strategies from Harold Kerzner on measuring project management performance

The maze-like path of today's projects reflects a business environment that's growing in complexity.Project Management Metrics, KPIs, and Dashboards review. Factors influencing projects, such as new advancements in computer technology, an unpredictable economy, and the increase in stakeholder involvement make metrics and key performance indicators (KPI) for project management an important focus. Such measures are commonly used to help an organization define and evaluate how successful it is, typically, in terms of making progress towards its long-term organizational goals.

Project Management Metrics, KPIs, and Dashboards helps functional managers gain a thorough understanding of what metrics are and how they can be best implemented to gain traction in a fast-paced and diverse working atmosphere. With content aligned with PMI's PMBOK® Guide, this book offers extensive coverage on KPIs and how they may be monitored, using techniques such as business dashboards to assist in prescribing meaningful business strategiesRead full reviews of Project Management Metrics, Kpis, And Dashboards Ebook.

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author harold kerzner author international institute for learning author john sponholtz format paperback language english publication year 26 08 2011 subject management business economics industry subject 2 management techniques professional themonsterbookshop co uk in titles description add my store to your favorites and receive my email newsletters about new items and special promotions general interest project management metrics kpis and dashboards a guide to measuring and monitoring project

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Project Management Metrics, KPIs, and Dashboards: A Guide to Measuring and Monitoring Project Performance by Kerzner, Harold [Paperback]

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Project Management Metrics, KPIs, and Dashboards

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Project Management Metrics, KPIs, and Dashboards Reviews

Factors influencing projects, such as new advancements in computer technology, an unpredictable economy, and the increase in stakeholder involvement make metrics and key performance indicators (KPI) for project management an important focus. Such measures are commonly used to help an organization define and evaluate how successful it is, typically, in terms of making progress towards its long-term organizational goals.

Project Management Metrics, KPIs, and Dashboards helps functional managers gain a thorough understanding of what metrics are and how they can be best implemented to gain traction in a fast-paced and diverse working atmosphere. With content aligned with PMI's PMBOK® Guide, this book offers extensive coverage on KPIs and how they may be monitored, using techniques such as business dashboards to assist in prescribing meaningful business strategies. After reading this book, functional managers will bolster their awareness of what good metrics management really entails—and be armed with the knowledge to measure performance more effectively.

This book begins with basic KPI principles, helping functional managers deal with such key issues as:

• Successfully integrating KPIs and metrics into managing a project within a business strategy

• Important business dashboard techniques used in monitoring performance

• What is really important to different stakeholders in a project

• Managing resistance to change

Next the book explores the key questions to ask before implementing a dashboard or reporting system. Some of these questions include:

• What are your needs?

• What is involved in integration?

• What's involved in operations and maintenance?

• What does the system cost?

• How long will the system last?

Throughout the book, helpful illustrations clarify complex concepts and processes. These illustrations are also available as PowerPoint slides for course and seminar presentations.

Security Metrics Management

Author: Gerald L. Kovacich CFE CPP CISSP
Edition: 1
Publisher: Butterworth-Heinemann
Binding: Hardcover
ISBN: 0750678992
Price:
You Save: 31%

Security Metrics Management: How to Manage the Costs of an Assets Protection Program

Security metrics is the application of quantitative, statistical, and/or mathematical analyses to measuring security functional trends and workload.Security Metrics Management review. In other words, tracking what each function is doing in terms of level of effort (LOE), costs, and productivity. Security metrics management is the managing of an assets protection program and related security functions through the use of metrics. It can be used where managerial tasks must be supported for such purposes as supporting the security professional's position on budget matters, justifying the cost-effectiveness of decisions, determining the impact of downsizing on service and support to customers, etc.
Security Metrics Management is designed to provide basic guidance to security professionals so that they can measure the costs of their assets protection program - their security program - as well as its successes and failuresRead full reviews of Security Metrics Management: How to Manage the Costs of an Assets Protection Program.

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Security Metrics Management: How to Manage the Costs of an Assets Protection Program - Gerald L. Kovacich, Edward Halibozek

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Book Description Provides guidance on measuring the costs, successes and failures of asset protection and security programsAbout the AuthorDr. Kovacich has over 40 years of security, criminal and civil investigations, anti-fraud, information warfare, and information systems security experience in both government as a special agent and as amanager in international corporations. Dr. Kovacich currently resides on an island in Washington state where he continues to write, lecture and conduct research relative to information systems security, information warfare defensive and offensive operations,

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Security metrics is the application of quantitative, statistical, and/or mathematical analyses to measuring security functional trends and workload. In other words, tracking what each function is doing

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author edward halibozek author gerald kovacich format hardback language english publication year 15 12 2005 subject management business economics industry subject 2 business accounting vocational textbooks study guides title security metrics management how to measure the costs and benefits of security author gerald l kovacich edward halibozek publisher butterworth heinemann publication date jan 01 2006 pages 323 binding hardcover edition 1 st dimensions 7 00 wx 10 00 hx 0 75 d isbn 0750678992

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Security Metrics Management Reviews

In other words, tracking what each function is doing in terms of level of effort (LOE), costs, and productivity. Security metrics management is the managing of an assets protection program and related security functions through the use of metrics. It can be used where managerial tasks must be supported for such purposes as supporting the security professional's position on budget matters, justifying the cost-effectiveness of decisions, determining the impact of downsizing on service and support to customers, etc.
Security Metrics Management is designed to provide basic guidance to security professionals so that they can measure the costs of their assets protection program - their security program - as well as its successes and failures. It includes a discussion of how to use the metrics to brief management, justify budget and use trend analyses to develop a more efficient and effective assets protection program.

- Over 100 checklists, flowcharts, and other illustrations depict examples of security metrics and how to use them
- Drawings, model processes, model procedures and forms enable the reader to immediately put concepts to use in a practical application
- Provides clear direction on how to meet new business demands on the Security Professional