Author: Lane Nemeth Edition: Publisher: Pocket Books Binding: Paperback ISBN: 1582700109 Price: You Save: 0%
Discovering Another Way
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Read The Way I'm Wired DVD Curriculum: Discovering Who God Made Me to Be reviews by
Every teenager's life is loaded with undeniable evidence of God's incredible plans for them, but who helps them unpack all those details to discover why they were born? This curriculum prepares you for the privilege of doing just that. It equips you to teach students that God has three distinct calls on their life: the primary call of being transformed into Christ-likeness; the secondary call of thriving in their seasonal roles; and the This I Must Do call to be part of something that is larger than themselves.The Way I'm Wired is a 6-week, biblically based DVD curriculum, which is written for
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Author: Leonard L. Berry Edition: 1 Publisher: Free Press Binding: Hardcover ISBN: 0684845113 Price: You Save: 91%
Discovering the Soul of Service: The Nine Drivers of Sustainable Business Success
In a world where customers regard flawless products as a given, service is the key differentiator between competitors in any field.Discovering the Soul of Service review. This wise and inspiring book by Leonard Berry, our leading service expert, moves far beyond his pioneering work in services marketing and service quality to explain how great service companies meet their toughest challenge: sustaining long-term success.
From Berry's exacting study of fourteen mature, highly successful, labor-intensive companies comes an astonishing revelation: the single most important factor in building a lasting service business is not a matter of savvy business practice, but of humane values. In all fourteen award-winning companies -- Bergstrom Hotels, The Charles Schwab Corporation, Chick-fil-A, The Container Store, Custom Research Inc., Dana Commercial Credit, Dial-A-Mattress, Enterprise Rent-A-Car, Midwest Express Airlines, Miller SQA, Special Expeditions, StRead full reviews of Discovering the Soul of Service.
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Product Category: Books ISBN: 0684845113 Title: Discovering the Soul of Service: The Nine Drivers of Sustainable Business Success Condition: Good. Author(s): Berry, Leonard L.Binding: Hardcover Publisher: Free Press Pages: 288 List Price (MSRP): 30.00 Keywords: 100% of this purchase will support literacy programs through a nonprofit organization! ATTN: INTERNATIONAL BUYERS- We ship via United States Postal Service and our tracking numbers will only work until your package leaves the USA. Contac
payment | shipping rates | returns Discovering the Soul of Service: The Nine Drivers of Sustainable Business Success Product Category :Books ISBN :0684845113 Title :Discovering the Soul of Service: The Nine Drivers of Sustainable Business Success EAN :9780684845111 Authors :Leonard L. Berry Binding :Hardcover Publisher :Free Press Publication Date :1999-02-12 Pages :288 Signed :False First Edition :False Dust Jacket :False List Price (MSRP) :28.00 Height :1.1000 inches Width :6.1000 inches Leng
Discovering the Soul of Service: The Nine Drivers of Sustainable Business Success ISBN :9780684845111 Title :Discovering the Soul of Service: The Nine Drivers of Sustainable Business Success Authors :Berry, Leonard L.Binding :Hardcover Publisher :Free Press Publication Date :Edition :Condition :Used - Good
This wise and inspiring book by Leonard Berry, our leading service expert, moves far beyond his pioneering work in services marketing and service quality to explain how great service companies meet their toughest challenge: sustaining long-term success.
From Berry's exacting study of fourteen mature, highly successful, labor-intensive companies comes an astonishing revelation: the single most important factor in building a lasting service business is not a matter of savvy business practice, but of humane values. In all fourteen award-winning companies -- Bergstrom Hotels, The Charles Schwab Corporation, Chick-fil-A, The Container Store, Custom Research Inc., Dana Commercial Credit, Dial-A-Mattress, Enterprise Rent-A-Car, Midwest Express Airlines, Miller SQA, Special Expeditions, St. Paul Saints, USAA, and Ukrop's Super Markets -- values-driven leadership connects with strategic focus, executional excellence, control of destiny, trust-based relationships, generosity, investment in employee success, acting small, and brand cultivation to drive customer satisfaction, innovation, and growth. Dedicating a chapter to each of these nine drivers, this book is the most far-reaching and insightful vision ever presented of the principles and step-by-step actions that continuously bring success to life in a company.
Berry's comprehensive model reveals the soul that underlies the strategies and day-to-day operations of great service companies, guiding the thousands of daily decisions of individual employees. Clear, compelling, pathbreaking, Discovering the Soul of Service is essential reading for managers everywhere.Leonard L. Berry examines some of America's great service companies and finds "nine drivers of excellence" that are behind them all. Discovering the Soul of Service looks at 14 diverse businesses, including the St. Paul Saints minor-league baseball team, Dial-A-Mattress, Midwest Express Airlines, and two of the world's fastest-growing service companies--Charles Schwab and Enterprise Rent-A-Car. "The lessons they teach are clear indeed," writes Berry, a marketing professor and director of the Center for Retailing Studies at Texas A & M University. "Although the companies differ on the outside--the nature, size and structure of their businesses--to a remarkable degree they are the same on the inside, sharing the drivers of their ongoing success." The "nine drivers" that Berry uncovers are the following: Leading with Values, Strategic Focus, Executional Excellence, Control of Destiny, Trust-Based Relationships, Investment in Employee Success, Acting Small, Brand Cultivation, and Generosity. Berry, whose previous books include On Great Service: A Framework for Action and Delivering Quality Service, writes that the basis of a successful service organization is value-driven leadership and "building a humane community that humanely serves customers and the broader community in which they live." Discovering the Soul of Service is inspiring--and potentially profitable--reading for anyone in business today. --Dan Ring
