Author: Shep Hyken
Edition: First Edition
Publisher: Greenleaf Book Group
Binding: Hardcover
ISBN: 1608321061
Price:
You Save: 80%
The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience
From the New York Times and Wall Street Journal Bestseller.The Amazement Revolution review. .
Customer service isn't a department--it's a philosophy that includes every person and aspect of the best and brightest companies. In a tough, competitive, and price-sensitive economy, customer service is one of the most essential tools to separate your business from the competition. In this sequel to the bestseller The Cult of the Customer, Shep Hyken delivers seven powerful strategies that any organization can implement to create greater customer and employee loyalty:
- Membership: What if you treated the people you serve like members instead of customers?
- Serious FUN: What if your employees felt a sense of fulfillment and enjoyment that made them loyal to you and your customers?
- Partnership: What if your customers thought of you as a partner rather than just another vendor?
- Hiring: What if you could implement innovative hiring processes to support your customer-service mission?
- The After-Experience: What if you could create a memorable, positive experience after someone did business with you?
- Community: What if you could create a community of evangelists--loyal customers who brag about you to their friends and associates?
- Walking the Walk: What if every person in your company didn't just deliver, but lived and breathed your vision for amazing customer service?
Read The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience reviews by
Customer service isn't a department--it's a philosophy that includes every person and aspect of the best and brightest companies In a tough, competitive, and price-sensitive economy, customer service is one of the most essential tools to separate your business from the competition. In this sequel to the bestseller The Cult of the Customer, Shep Hyken delivers seven powerful strategies that any organization can implement to create greater customer and employee loyalty: - Membership - Serious FUN - Partnership - Hiring - The After-Experience - Community - Walking the Walk Hyken shares more than
Electronics Cameras Computers Software Housewares Sports DVDs Music Books Games Toys in titles descriptions Company Info |Checkout Info |Shipping Info |Return Policy |FAQ's Add us as a favorite seller By continuing with your purchase using the eBay Buy It Now button, you agree to the Buy Terms of Use at http://stores.ebay.com/Buys-Internet-Superstore/Terms.html . The Amazement Revolution - Hyken, Shep THIS IS A BRAND NEW UNOPENED ITEM. Description Customer service isn''ta department--it''sap
author shep hyken format hardback language english publication year 28 07 2011 subject management business economics industry subject 2 sales marketing goddings limited presents the amazement revolution seven customer service strategies to create an amazing customer and employee experience isbn 1608321061 author shep hyken publisher greenleaf book group date 2011 04 05 seller sku gard 1608321063 qty available 1 format hardcover condition new notes brand new book will ship 1 st class to the uk or
The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (And Employee) Experience, ISBN-13: 9781608321063, ISBN-10: 1608321061
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The Amazement Revolution Reviews
.
Customer service isn't a department--it's a philosophy that includes every person and aspect of the best and brightest companies. In a tough, competitive, and price-sensitive economy, customer service is one of the most essential tools to separate your business from the competition. In this sequel to the bestseller The Cult of the Customer, Shep Hyken delivers seven powerful strategies that any organization can implement to create greater customer and employee loyalty:
- Membership: What if you treated the people you serve like members instead of customers?
- Serious FUN: What if your employees felt a sense of fulfillment and enjoyment that made them loyal to you and your customers?
- Partnership: What if your customers thought of you as a partner rather than just another vendor?
- Hiring: What if you could implement innovative hiring processes to support your customer-service mission?
- The After-Experience: What if you could create a memorable, positive experience after someone did business with you?
- Community: What if you could create a community of evangelists--loyal customers who brag about you to their friends and associates?
- Walking the Walk: What if every person in your company didn't just deliver, but lived and breathed your vision for amazing customer service?
Corporate and industry clients from all over the world have tapped into the simple and direct strategies of Shep Hyken. Now you can use his advice to build a successful, customer-focused organization and start your own Amazement Revolution!
#11 New York Times Bestseller
#3 Wall Street Journal Bestseller
#1 USA Today Bestseller
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