CRM at the Speed of Light, Fourth Edition

Author: Paul Greenberg
Edition: 4
Publisher: McGraw-Hill Osborne Media
Binding: Hardcover
ISBN: 0071590455
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CRM at the Speed of Light, Fourth Edition: Social CRM 2.0 Strategies, Tools, and Techniques for Engaging Your Customers (Unknown Series)

A social revolution in how we communicate has taken place in recent years.CRM at the Speed of Light, Fourth Edition review. Smartphones, social web tools, and the instant availability of information in an aggregated and organized way provide real-time intelligence to customers, not just the enterprise.

Social CRM is critical to business success in today's hyper-connected environment. Customers' expectations are so great and their demands so empowered that a Social CRM strategy must be built around collaboration and customers engagement, not traditional operational customer management. It's the company's response to the customer's control of the conversation that makes Social CRM workRead full reviews of CRM at the Speed of Light, Fourth Edition: Social CRM 2.0 Strategies, Tools, and Techniques for Engaging Your Customers.

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CRM at the Speed of Light, Fourth Edition: Social CRM 2.0 Strategies, Tools, and Techniques for Enga ISBN :9780071590457 Title :CRM at the Speed of Light, Fourth Edition: Social CRM 2.0 Strategies, Tools, and Techniques for Enga Authors :Greenberg, Paul Binding :Hardcover Publisher :McGraw-Hill Osborne Media Publication Date :Nov 18 2009 Edition : Condition :Used - Good About Goodwill Industries of Orange County, CA Our company is dedicated to providing you with the best quality, lowest cost pr

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CRM at the Speed of Light, Fourth Edition Reviews

Smartphones, social web tools, and the instant availability of information in an aggregated and organized way provide real-time intelligence to customers, not just the enterprise.

Social CRM is critical to business success in today's hyper-connected environment. Customers' expectations are so great and their demands so empowered that a Social CRM strategy must be built around collaboration and customers engagement, not traditional operational customer management. It's the company's response to the customer's control of the conversation that makes Social CRM work.

Written by CRM guru Paul Greenberg, CRM at the Speed of Light, Fourth Edition, reveals best practices for a successful Social CRM implementation. Greenberg explains how this new paradigm involves the customer in a synergetic discussion to provide mutually beneficial value in a trusted and transparent business environment.

Throughout this definitive volume, you'll find examples of the new strategies for customer engagement and collaboration being used by cutting-edge companies, along with expert guidance on how your organization can and should adopt these innovations.

CRM at the Speed of Light, Fourth Edition, reviews the lat4est technological developments in the operational side of CRM, including vertical applications, and explains the fundamentals of the multifaceted CRM framework.

Find out why Paul Greenberg was named the #1 CRM influencer by InsideCRM in the completely recast edition of this international bestseller.

In addition to being the author of the bestselling CRM at the Speed of Light, Paul Greenberg is President of The 56 Group, LLC, a customer strategy consulting firm focused on cutting-edge CRM strategic services; a founding partner of the CRM training company, BPT Partners, LLC, a training a consulting venture composed of a number of CRM luminaries that has become the certification authority for the CRM industry; co-chairman of Rutgers University's CRM Research Center; Executive Vice President of the CRM Association; and a Board of Advisors member of the Baylor University MBA Program for CRM majors. Paul was named one of the most influential CRM leaders in 2008 by CRM Magazine. He is known for his work on the use of social media in CRM as tools for customer collaboration with a company. Currently, Paul lives in Manassas, Virginia, with his wife and five cats. You can reach him at paul-greenberg3@comcast.net, follow him on Twitter at www.twitter.com/pgreenbe, or join up with him on LinkedIn or Facebook.

Praise for CRM at the Speed of Light

"[This book] is a testament to Greenberg's profound grasp of the control revolution that is upon us. Customers seizing control from business. Citizens demanding control and accountability from their governments. Political campaigns and charities being rewarded by shifting power to their supporters. Quite simply, it is the definitive work for anyone committed to putting the social customer at the center of their operation." -- Brian Komar, Director of Interacitve Marketing and CRM, Center for American Progress

"With great insights, great stories, and great inforamtion, Paul Greenberg analyzes the impact of every major industry development on vendor/customer relationships. Not only is he on top of his game, he makes reading this edition as enjoyable as it was to read the previous three. This is an absolute must-read for anyone serious about understanding how to best serve today's social customer." -- Brent Leary, CRM industry analyst and co-author of Barack 2.0: Social Media Lessons for Small Business

"Web 2.0 hiot and Paul Greenberg couldn't resist telling us what it all means. Lucky for us. This edition is packed with new insights about how online conversations are changing the nature of customer relations. Think the CRM market is crazy now? Hitch a ride on Greenberg's shoulders because you ain't seen nothing yet." -- Paul Gillin, author of The New Influencers and Secrets of Social Media Marketing."

"As we make the shift to SCRM, Paul's insights provide a much needed framework on how to navigate a more connected, social, and collaborative enterprise." -- R "Ray" Wang, Partner, Enterprise Strategy, Altimeter Group, LLC

"Paul Greenberg is one of the most astute minds in CRM and social media today. His book remains the bible for companies employing CRM. The added focus on blending new and social media into Paul's philosophy of CRM will keep this as the first book companies reach for to enhance the customer relationship in the new century." -- Jay Dunn, Vice President of Marketing, Lane Bryant

"Paul Greenberg shares his unparalleled expertise on the dramatic evolution from CRM 1.0 to CRM 2.0 with unique insightful examples. It is a must read for anyone looking to transform the potential of CRM into long-lasting competitive advantage in a rapidly changing business environment." -- Jujhar Singh, Senior Vice President, SAP CRM Product Management

Complete Guide to Human Resources & the Law, 2013 Edition

Author: Dana Shilling
Edition: Pap/Cdr
Publisher: Aspen Publishers
Binding: Paperback
ISBN: 1454810262
Price:
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Complete Guide to Human Resources & the Law, 2013 Edition (Complete Guide to Human Resources and the Law)

The Complete Guide to Human Resources and the Law will help you navigate complex and potentially costly Human Resources issues.Complete Guide to Human Resources & the Law, 2013 Edition review. You'll know what to do (and what not to do) to avoid costly mistakes or oversights, confront HR problems - legally and effectively - and understand the rules.

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The 2012 Edition provides new and expanded coverage of issues such as:

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Complete Guide to Human Resources & the Law, 2013 Edition Reviews

You'll know what to do (and what not to do) to avoid costly mistakes or oversights, confront HR problems - legally and effectively - and understand the rules.

The Complete Guide to Human Resources and the Law offers fast, dependable, plain English legal guidance for HR-related situations from ADA accommodation, diversity training, and privacy issues to hiring and termination, employee benefit plans, compensation, and recordkeeping. It brings you the most up-to-date information as well as practical tips and checklists in a well-organized, easy-to-use resource.

The 2012 Edition provides new and expanded coverage of issues such as:

Rule-making and guidance about the health care reform bill, the Patient Protection and Affordable Care Act (PPACA), in the context of ongoing efforts in Congress and the courts to repeal or modify it

Enactment of several federal statutes dealing with tax and financial matters, such as the Preservation of Access to Care for Medicare Beneficiaries and Pension Relief Act of 2010, Pub. L. 111-192 (PRA); the Small Business Jobs and Credit Act of 2010, Pub. L. 111-240 (SBJCA), and the Tax Relief, Unemployment Insurance Reauthorization, and Job Creation Act of 2010, Pub. L. 111-312 (TRUIRJCA)

The Making Work Pay credit expired December 31, 2010, but TRUIRJCA takes a different approach to economic stimulus by cutting the employee's FICA rate to 4.2% for one year

The SEC published the "Say on Pay" rules required by the Dodd-Frank Act, so that shareholders have non-binding votes on issues such as management compensation and golden parachutes

In November 2010, the SEC issued a 181-page document to implement the Dodd-Frank Act's whistleblower program. Whistleblowers can receive between 10 30% of the fines and settlements resulting from the information they provide to the SEC if their information leads to penalties of over million.

The Supreme Court ruled that verbal complaints to management about wage and hour issues are protected conduct under the Fair Labor Standards Act's anti-retaliation provision: Kasten v. St. Gobain Performance Plastics, 131 S. Ct. 1325 (2011)

The Supreme Court permitted use of the "cat's paw" theory of employment discrimination liability, so employers can be liable if an agent of the corporation intentionally causes an adverse employment action by influencing the direct decision-maker: Staub v. Proctor Hospital, 131 S. Ct. 1186 (2011)

"Association discrimination" is a valid Title VII cause of action. The Supreme Court held that the Title VII ban on retaliation extends to adverse employment actions taken to punish an associate of a person who made a discrimination complaint, such as a family member or other person within the "zone of interests" protected by Title VII: Thompson v. North American Stainless, 131 S. Ct. 863 (2011).

In a major decision on privacy issues, the Supreme Court unanimously upheld the federal government's background check procedure for workers employed by federal contractors, holding that the process is reasonably related to security needs, and inappropriate disclosures are controlled by the Privacy Act: NASA v. Nelson, 131 S. Ct. 746 (2011)

Another privacy development is the Supreme Court's ruling that a corporation does not have a right of "personal privacy" in the FOIA context: FCC v. AT&T, 131 S. Ct. 1177 (2011)

Sentence Correction GMAT Preparation Guide, 4th Edition (Manhattan GMAT Preparation Guides) Reviews

Author: Manhattan GMAT
Edition: 4th
Publisher: Manhattan Prep Publishing
Binding: Paperback
ISBN: 0982423861
Price:
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Sentence Correction GMAT Preparation Guide, 4th Edition (Manhattan GMAT Preparation Guides) (8 Guide Instructional Series)

The Sentence Correction Guide takes the guesswork out of grammar by presenting every major grammatical principle and minor grammatical point tested on the GMAT.Sentence Correction GMAT Preparation Guide, 4th Edition (Manhattan GMAT Preparation Guides) review. Don't be caught relying only on your ear; master the rules for correcting every GMAT sentence.
 
Each chapter builds comprehensive content understanding by providing rules, strategies, and in-depth examples of how the GMAT tests a given topic and how you can respond accurately and quickly. The Guide contains a total of 187 "In-Action" problems of increasing difficulty with detailed answer explanations. The content of the book is aligned to the latest Official Guides from GMAC (12th edition)Read full reviews of sentence correction gmat preparation guide, 4th edition by manhattan gmat....

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[ Ships Daily ] Condition: Good[ Underlining/Highlighting: SOME ] [ Writing: SOME ] Sentence Correction GMAT Preparation Guide, 4th Edition (Manhattan GMAT Preparation Guides) By Manhattan GMAT Prep ISBN: 0982423861 Edition:fourth Publisher: MG Prep, Inc. Pub Date: 5/1/2009 Binding: Paperback Pages: 312

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From the Publisher Chapter by Chapter Part I: General 1. SENTENCE CORRECTION BASICS Question Format, Best vs. Ideal, Splits and Re-Splits, Reading the Entire Sentence 2. GRAMMAR, MEANING, CONCISION Choose/Place/Match Your Words, Redundancy 3. SUBJECT-VERB AGREEMENT Fragments, Middlemen, Warmups, Additive Phrases, Collective Nouns, Quantity Words, Flipping 4. PARALLELISM Parallel Markers, Structures, Idioms, Superficial Parallelism, Linking Verbs 5. PRONOUNS Antecedent Existence, Meaning, Ambiguity, Agreement, Case, Third Person Personal Pronouns, Demonstratives 6. MODIFIERS Adjectives, Adverbs

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Sentence Correction GMAT Preparation Guide, 4th Edition (Manhattan GMAT Preparation Guides) Reviews

Don't be caught relying only on your ear; master the rules for correcting every GMAT sentence.
 
Each chapter builds comprehensive content understanding by providing rules, strategies, and in-depth examples of how the GMAT tests a given topic and how you can respond accurately and quickly. The Guide contains a total of 187 "In-Action" problems of increasing difficulty with detailed answer explanations. The content of the book is aligned to the latest Official Guides from GMAC (12th edition).
 
Purchase of this book includes one year of access to Manhattan GMAT's online practice exams and Sentence Correction question bank.

The Team Handbook Third Edition

Author: Peter R Scholtes
Edition: 3rd
Publisher: Oriel Inc
Binding: Spiral-bound
ISBN: 1884731260
Price:
You Save: 20%

The Team Handbook Third Edition

This updated best-selling, comprehensive resource book provides everything you need to create high performing teams.The Team Handbook Third Edition review. In addition, book purchasers will be able to download electronic versions of forms and templates found in the book for use within their organization! The third edition provides information on the context teams need to be successful. Organizations using teams to improve efficiency and better serve customers will find information on how to start quality initiatives such as Six Sigma or Lean. New information on different types of teams, and new tools and strategies for leading change are covered as well. Several new tools have been added to help teams work well together: affinity diagrams, prioritization matrixes, effort/impact grids, new planning tools, and additional information on effective presentationsRead full reviews of The Team Handbook Third Edition Peter R Scholtes/ Brian L. Joiner/ Barbara J Str.

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Resource on teamwork for both leaders and team members. The Team Handbook Third Edition offers new tools and strategies to help teams work well together. Organizations using teams to improve efficiency and better serve customers will find information on how to start quality initiatives such as Six Sigma or Lean.

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author barbara j streibel author brian l joiner author peter r scholtes format paperback language english publication year 01 01 2003 subject personal development subject 2 careers success title the team handbook third edition author peter r scholtes brian l joiner barbara j streibel publisher oriel inc publication date apr 01 2003 pages 400 binding spiral bound edition 3 rd spi dimensions 12 25 wx 8 25 hx 1 00 d isbn 1884731260 subject business economics workplace culture brand new spiral bou

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The Team Handbook Third Edition Reviews

In addition, book purchasers will be able to download electronic versions of forms and templates found in the book for use within their organization! The third edition provides information on the context teams need to be successful. Organizations using teams to improve efficiency and better serve customers will find information on how to start quality initiatives such as Six Sigma or Lean. New information on different types of teams, and new tools and strategies for leading change are covered as well. Several new tools have been added to help teams work well together: affinity diagrams, prioritization matrixes, effort/impact grids, new planning tools, and additional information on effective presentations. The Team Handbook Third Edition contains a brief description of the Six Sigma improvement method DMAIC, and highlights the methods and strategies that are useful in Lean. Also included is a new strategy for using designed experiments to identify and control sources of process variation. The book includes tools and techniques that go beyond the basics such as creativity tools, force-field analysis, and information to help leaders manage project pipelines.

International Finance 5th Edition Reviews

Author: Maurice D. Levi
Edition: 5
Publisher: Routledge
Binding: Paperback
ISBN: 0415774594
Price:
You Save: 22%

International Finance 5th Edition

The fifth edition of Maurice D.International Finance 5th Edition review. Levi’s classic textbook has been updated to incorporate the massive changes in the world of international finance of the past few years. In particular, the emergence of new markets is given broad coverage – particularly the rise to financial prominence of China and India and other growth economies in Asia and elsewhere. Key features of the book include:

• the impact of globalization and the greater connectedness of national economies and the world economy as a whole
• probably the best introduction to exchange rates available and how they directly impact upon firms as well as governments
• the continued massive impact of multinational corporations on the global financial scene as well as the opportunities presented by e-commerce.

The material is interlaced with a wealth of supplementary material including real world case studies, review questions, examples and objectivesRead full reviews of international finance 5th edition levi, maurice d..

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author maurice d levi format paperback language english publication year 06 05 2009 subject management business economics industry subject 2 economics professional general title international finance 5 th edition author levi maurice d publisher routledge publication date may 08 2009 pages 608 binding paperback edition 5 th dimensions 7 52 wx 9 69 hx 1 18 d isbn 0415774594 subject business economics finance brand new paperback all orders get full access to our online status tracking service all

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International Finance 5th Edition Reviews

Levi’s classic textbook has been updated to incorporate the massive changes in the world of international finance of the past few years. In particular, the emergence of new markets is given broad coverage – particularly the rise to financial prominence of China and India and other growth economies in Asia and elsewhere. Key features of the book include:

• the impact of globalization and the greater connectedness of national economies and the world economy as a whole
• probably the best introduction to exchange rates available and how they directly impact upon firms as well as governments
• the continued massive impact of multinational corporations on the global financial scene as well as the opportunities presented by e-commerce.

The material is interlaced with a wealth of supplementary material including real world case studies, review questions, examples and objectives. The result is the most authoritative survey of international finance currently available.

Thoroughly updated and with a large amount of new information, this text will prove an indispensable guide to the inner workings of international finance to students of economics and business as well as professionals in the finance industry.

The Official Guide Companion , 13th Edition Reviews

Author: Manhattan GMAT
Edition: Original
Publisher: Manhattan Prep Publishing
Binding: Paperback
ISBN: 1937707334
Price:
You Save: 42%

The Official Guide Companion , 13th Edition

The only book published by a major test prep company dedicated to explaining quantitative practice problems in the 13th Edition Official Guide for GMAT Review, the Official Guide Companion is an essential tool for test-takers of all ability levels.The Official Guide Companion , 13th Edition review. P>This book is designed to be used in conjunction with the Official Guide for GMAT Review, 13th Edition. In the Official Guide Companion, each math question is broken down and explained by our expert instructors, who not only have 99th percentile scores, but years of experience teaching the GMAT.

The explanations in this book provide detailed, step-by-step approaches to every Problem Solving and Data Sufficiency question in the Official Guide. Where appropriate, Tthe Official Guide Companion also details more than one way to arrive at the solutionRead full reviews of the official guide companion, 13th edition by manhattan gmat paperback book.

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The Official Guide Companion , 13th Edition Reviews

P>This book is designed to be used in conjunction with the Official Guide for GMAT Review, 13th Edition. In the Official Guide Companion, each math question is broken down and explained by our expert instructors, who not only have 99th percentile scores, but years of experience teaching the GMAT.

The explanations in this book provide detailed, step-by-step approaches to every Problem Solving and Data Sufficiency question in the Official Guide. Where appropriate, Tthe Official Guide Companion also details more than one way to arrive at the solution. And perhaps most importantly, all explanations are accessible and provide a framework for answering the particular question as well as similar questions you may see on the real test.

Purchase of this book includes one year of online access to 6 full-length, computer-adaptive practice exams and the Official Guide "Archer."

Financial Intelligence, Revised Edition Reviews

Author: Karen Berman
Edition: 2 Rev Exp
Publisher: Harvard Business Review Press
Binding: Hardcover
ISBN: 1422144119
Price:
You Save: 51%

Financial Intelligence, Revised Edition: A Manager's Guide to Knowing What the Numbers Really Mean

Inc.Financial Intelligence, Revised Edition review. /I> magazine calls it one of “the best, clearest guides to the numbers” on the market. Readers agree, saying it’s exactly “what I need to know” and calling it a “must-read” for decision makers without expertise in finance.

Since its release in 2006, Financial Intelligence has become a favorite among managers who need a guided tour through the numbers—helping them to understand not only what the numbers really mean, but also why they matter.

This new, completely updated edition brings the numbers up to date and continues to teach the basics of finance to managers who need to use financial data to drive their businessRead full reviews of Financial Intelligence, Revised Edition Ebook.

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Financial Intelligence, Revised Edition : A Manager's Guide to Knowing What the Numbers Really Mean, ISBN-13: 9781422144114, ISBN-10: 1422144119

http://www.ecampus.com/financial-intelligence-revised-edition/bk/9781422144114

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Categories: Finance * General. Contributors: Karen Berman - Author. Format: Hardcover

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An updated edition of an essential financial guide comprehensively explains what business numbers mean and why they matter, addressing issues that have become more important in recent years including questions about the financial crisis and accounting literacy. 15000 first printing.

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Financial Intelligence, Revised Edition Reviews

/I> magazine calls it one of “the best, clearest guides to the numbers” on the market. Readers agree, saying it’s exactly “what I need to know” and calling it a “must-read” for decision makers without expertise in finance.

Since its release in 2006, Financial Intelligence has become a favorite among managers who need a guided tour through the numbers—helping them to understand not only what the numbers really mean, but also why they matter.

This new, completely updated edition brings the numbers up to date and continues to teach the basics of finance to managers who need to use financial data to drive their business. It also addresses issues that have become even more important in recent years—including questions around the financial crisis and those around broader financial and accounting literacy.

Accessible, jargon-free, and filled with entertaining stories of real companies, Financial Intelligence gives nonfinancial managers the confidence to understand the nuance beyond the numbers—to help bring everyday work to a new level.