The Customer Comes Second

Author: Hal Rosenbluth
Edition: Revised
Publisher: HarperBusiness
Binding: Hardcover
ISBN: 0060526564
Price:
You Save: 51%

The Customer Comes Second: Put Your People First and Watch 'em Kick Butt

Tom Peters says "Hal Rosenbluth's story is one of the great unsung business success sagas -- and in this fully revised and updated 10th anniversary edition of The Customer Comes Second, Rosenbluth and his co-author Diane McFerrin Peters offer proof that his leadership style is one for the new millennium.The Customer Comes Second review. p>The secret of his success, and that of his company, Rosenbluth International is simple: Hal Rosenbluth concentrates on his employees first, and his customers second. This is a formula that has worked for more than two decades, and has transformed his company from a small family business into a global industry leader, grossing over billion.

In this classic on counterintuitive management practice, the entrepreneurial genius and visionary leader of Rosenbluth International shows you how to use exceptional service to win in any industry!

This insightful and compelling book reveals new ideas for hiring, motivating and managing employees, and shows how best to integrate technological innovation and creative solutions into the everyday work experience to ensure that your employees -- your company's greatest asset -- win you the best customers and propel your business to the greatest heights of success.

Rosenbluth's tried and tested methods show you how to build highly effective teams, inspire loyalty and initiative, and turn your workplace into a hotbed of synergy where people produce consistently incredible resultsRead full reviews of The Customer Comes Second: Put Your People First And Watch 'em Kick Butt.

Read The Customer Comes Second: Put Your People First And Watch 'em Kick Butt Hal Ros reviews by

author diane mcferrin peters author hal f rosenbluth format hardback language english publication year 21 03 2003 subject management business economics industry subject 2 industrial studies general title the customer comes second put your people first and watch em kick butt author hal rosenbluth diane mcferrin peters publisher harperbusiness publication date aug 01 2002 pages 288 binding hardcover edition revised dimensions 6 25 wx 9 50 hx 1 00 d isbn 0060526564 subject business economics mana

http://rover.ebay.com/rover/1/711-67261-24966-0/2?ipn=psmain&icep_vectorid=263602&mtid=691&kwid=1&crlp=1_263602&icep_item_id=140957454725&itemid=140957454725&icep_meta_categ_id=267&icep_etrs=N&icep_epid=108446529&icep_ctlg=610&icep_cond=New&icep_cbt=y&icep_msku_flag=n

The Customer Comes Second: Put Your People First and Watch ''''em Kick Butt Hal Rosenbluth, Diane Mcferrin Peters ISBN: 9780060526566 Publisher: HarperBusiness Published date: Aug 1 2002 Hardcover COMMENTS: Used - Acceptable Reading copy. May have damage to cover, notes, underlining, highlighting, but all text legible. May have tears to DJ or missing DJ.SKU: N1-07-A-23-1452

http://rover.ebay.com/rover/1/711-67261-24966-0/2?ipn=psmain&icep_vectorid=263602&mtid=691&kwid=1&crlp=1_263602&icep_item_id=181121018227&itemid=181121018227&icep_meta_categ_id=267&icep_etrs=Y&icep_epid=2320825&icep_ctlg=4&icep_cond=USED&icep_cbt=n&icep_msku_flag=n

New York City New York: HarperCollins Publishers Inc. 2002. "Rosenbluth's leadership values emerge with clarity from his business model. The concept that the customer comes second is at first heretical-and then it happens. Rosenbluth demonstrates tghat it is his most sustainable road to profitabilty. The approach is unconventional. The results are unquestionable." Roseanna De Maria. This book has 284 pages. ISBN: 0-06-052656-4. Second Edition First Printing. Hard Cover. Fine/Fine. 8vo - over 7¾" - 9¾" tall. TRAVEL AGENTS. Catalogs: Management Business.

http://www.biblio.com/details.php?dcx=246988776&aid=frg&utm_source=google&utm_medium=product&utm_campaign=feed-details

Frequently asked questions: When do you ship? Item(s) ship from our warehouse(in Massachusetts) Monday through Friday. How long does my order take to arrive?If you selected Standard shipping (.99), the item should arrive via USPS within 4 - 14 days after leaving our warehouse . If you selected Expedited shipping (.99) we will ship using Priority Mail or 1st class and the item should arrive in less than 5 days from the time it leaves our warehouse. These shipping times are estimates and deli

http://rover.ebay.com/rover/1/711-67261-24966-0/2?ipn=psmain&icep_vectorid=263602&mtid=691&kwid=1&crlp=1_263602&icep_item_id=360635061919&itemid=360635061919&icep_meta_categ_id=267&icep_etrs=N&icep_epid=235884&icep_ctlg=4&icep_cond=Used&icep_cbt=n&icep_msku_flag=n

http://www.alibris.com/search/books/invid/11650400322?cm_mmc=shopcompare-_-base-_-aisbn2-_-na

The Customer Comes Second Reviews

p>The secret of his success, and that of his company, Rosenbluth International is simple: Hal Rosenbluth concentrates on his employees first, and his customers second. This is a formula that has worked for more than two decades, and has transformed his company from a small family business into a global industry leader, grossing over billion.

In this classic on counterintuitive management practice, the entrepreneurial genius and visionary leader of Rosenbluth International shows you how to use exceptional service to win in any industry!

This insightful and compelling book reveals new ideas for hiring, motivating and managing employees, and shows how best to integrate technological innovation and creative solutions into the everyday work experience to ensure that your employees -- your company's greatest asset -- win you the best customers and propel your business to the greatest heights of success.

Rosenbluth's tried and tested methods show you how to build highly effective teams, inspire loyalty and initiative, and turn your workplace into a hotbed of synergy where people produce consistently incredible results.

For more than ten years, the strategies and ideas in this book have galvanized CEOs, entrepreneurs and managers everywhere, making fans of business leaders and thinkers like Jeff Greenfield, Scott McNealy and many others. These secrets continue to prove themselves today as Rosenbluth International has rapidly emerged as the foremost travel management company since its industry’s devastation following 9/11. Find out how Hal Rosenbluth's winning ideas can transform you and your company: by putting your customer second, you're guaranteed to win!